[Resolved]  Lifestyle International Pvt Ltd — Goods damaged are not exchanged

Address:

Bangalore, Karnataka

Hi, Store: lifestyle -inner ring road I purchased a hand bag for Rs 1, 500, on 23rd-nov-2013 and after using it for one day, the handle of the bag came out. Today I went to lifestyle to get it exchanged. But I was only disappointed to know that they would only service/repair it but not exchange? Oh ya?? I pay 1.5k and buy a bag and use it just for one day? and then it becomes a repaired bag? And for repair they need 15 days time? What I am I suppose to do for 15 days? Even after telling the person in-charge that this bag is damaged and so I am returning, he is just bent upon telling, he can not replace it? Spend so much money and buy a so called branded bag in a branded shop and this is the way they treat customers? No exchange even if its damaged? Person in-charge tells me, it has to goto service center and they will decide if its damaged or not? So, the handle has come out is not enough proof to see its damaged? After arguing for almost 30 mins, he says, when the bag was bought from the store, it was intact. This damage has happened outside the store?/ Wowww... I was really shocked to see this kind of response. and he says, I should have checked properly before buying it?? Ohhh...ya ... thats why I went to a shop like lifestyle and bought a hand bag spending 1.5k?? and I had to pull out all handles to see if they r proper?? Shame on lifestyle to respond this way. I know there are rules but yes there are exceptions also. I had a genuine reason to return it and it should have been considered instead of sticking to some stupid rule which is always made in favour of lifestyle?? Man, can't believe india is still so backward when it comes to valuing customer and their money. What is the solution to this now? I had to throw the bag/bill everything on the store in-charge's face and come home. But I lost my money, my mood, energy. Who is gonna compensate for it? Those are so shameless, they happily kept the bag with them. Such cheep lifestyle is? If any item is damaged, it has to be replaced. This is the rule every where and lifestyle can't make its own rule and stick to it. I want to goto consumer court and sue these . I want my money back. Infact I purchased for about 5k, and I want return everything I bought and want my money back. And also compensation for my time/energy thats wasted on these . Never again in my life, I will goto bloody lifestyle. Hell with lifestyle. See you in consumer court.