Limeroad — 50% cashback offer expired prematurely at 3 hrs notice

Address:

4th and 5th Floor, plot 48, sector 44, near huda city centre metro station, gurgaon haryana, Gurgaon, Haryana, 122001

I placed an order worth Rs. 4059 on 9th Jan on Limeroad App during their 50% cashback offer. I also purchased 6 months Gold Membership for Rs.199.
1. Of the 6 products i bought, 5 were delivered. One of the packets had 2 products invoiced but only 1 of the 2 was inside the packet.I am yet to receive the 2nd product despite 3 follow ups.
2. My cashback of Rs. 2179 was confirmed on 30th Jan and I received an SMS about it at 3.48 pm. This was valid till 3rd Feb 7.30 pm. However, the very next day, i.e. 31st Jan at 12.42 pm, i.e. less than 24 hrs later, i received an Sms saying my cashback would expire at 4 pm that day itself because of a system upgrade !!! Less than 4 hrs to avail the rs. 2179 cashback !!! I was busy in some other work and saw this SMS only today i.e. 2nd Feb when i decided to redeem this cashback. I called customer support today who told me plainly that there is nothing that they can do about this !!! They offered me 2 month Gold membership instead, which is worth peanuts compared to my 2179 cashback. And that too when i already purchased their 6 month membership !!!

These guys seem to be one hell of cheaters who lure customers with their cashback offers and then prematurely expire the cashback giving least time to avail it. I need justice !

Photo of both SMS is attached herewith.