Limeroad — Amount was debited from your account and neither received product nor payment back

Address:Gurgaon, Haryana
Website:www.limeroad.com

We placed an order for the purchase of a saree on 15th September 2016. We made online payment and our account was debited. But we received a message from limeroad that saying there was a payment failure. Immediately, we mailed to them with our details and even called them explained the issue. They told us to give 24-48 hours time during which they can identify the problem and resolve it. Again on 23rd September 2016, we sent another mail reminding them. Till now there is no response from them. They neither delivered the product nor returned the payment.
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I wann return the product of bean bag... Size of that is big so I wann replace that plz help me
LimeRoad Customer Care's response, Sep 27, 2016
Verified Support
Please feel free to write to us at heretohelp@limeroad.com or call us on 0124-6683700/0124-4420900. Our working hours are 10am to 8pm, 7 days a week. We will be glad to assist you.
I have to cancel my return product. I want to buy it now. Calling customer care since last night. What should i do now?????

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