Limeroad — Fake updates regarding failure of return pickup attempts | |||||
I ordered a Red sleeved flare dress from Limeroad . But when the product was actually delivered it was very disappointing. The product did not match the sample i.e the picture shown . The site specified it was a stitched dress. But it turned out to be unstitched and the product I received was defective. I applied for returning the product. And as I read the return policy it clearly stated after 3 failed attempts, the return will be cancelled, so I kept myself free and was at home those days . I did not receive any call nor did anyone come to pick the return up but still I was sent a message pick up attempt failed as they couldn't reach the customer How is that possible. I sent an email to reschedule the next pickup . But the same thing was repeated. I strongly feel this is done on purpose as later they can claim all 3 attempts were done. I have been continuously sending emails but all I get in return is a reply stating that the pickup is scheduled for the next 48 hours What is shocking is that on asking they did not provide information about the person who will be coming to pick the product. They did not provide me with that person's number. They said that they themselves do not have the number. How is that possible. I highly recommend they start providing contact number of the person delivering the product as well as those coming to pick the product for return . I would appreciate comments from anyone who has faced the same problem. Rebecca Fernandes Order number [protected] Was this information helpful? | |||||
|
LimeRoad customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Fake updates regarding failure of return pickup attempts...
Whatever has happened with Rebecca Same thing has happened with me.My order no. 3189175 for Coral And Cream Sleeveless Top. I ordered for a replacement in size.
I applied for returning the product on 31/03/2015.
On the same day; I did not receive any call nor did anyone come to pick the return up but still I was sent a message pick up attempt failed as they couldn't reach the customer?
That was impossible. As I had given my company address. We have atleast 2 person at the reception.
On receipt of SMS and email I called up the customer care and also send email of wrong message as there was no pickup. The customer care apologized and said she will schedule for a pickup.
On 01/04/2016. Again the same thing was repeated. Again I received a message failure attempt in pickup. Once again there was no person for pickup. Again I called up customer care again the customer care aplogized. I am not sure whether now proper process be followed
I strongly feel this is done on purpose as later they can claim all 3 attempts were done.
And i agree whatever is return below by Rebecca..
I have been continuously sending emails but all I get in return is a reply stating that the pickup is scheduled for the next 48 hours
What is shocking is that on asking they did not provide information about the person who will be coming to pick the product. They did not provide me with that person's number. They said that they themselves do not have the number. How is that possible.
I highly recommend they start providing contact number of the person delivering the product as well as those coming to pick the product for return .
I would appreciate comments from anyone who has faced the same problem.
Kind Regards,
Rashmita
Whatever has happened with Rebecca Same thing has happened with me.My order no. 3189175 for Coral And Cream Sleeveless Top. I ordered for a replacement in size.
I applied for returning the product on 31/03/2015.
On the same day; I did not receive any call nor did anyone come to pick the return up but still I was sent a message pick up attempt failed as they couldn't reach the customer?
That was impossible. As I had given my company address. We have atleast 2 person at the reception.
On receipt of SMS and email I called up the customer care and also send email of wrong message as there was no pickup. The customer care apologized and said she will schedule for a pickup.
On 01/04/2016. Again the same thing was repeated. Again I received a message failure attempt in pickup. Once again there was no person for pickup. Again I called up customer care again the customer care aplogized. I am not sure whether now proper process be followed
I strongly feel this is done on purpose as later they can claim all 3 attempts were done.
And i agree whatever is return below by Rebecca..
I have been continuously sending emails but all I get in return is a reply stating that the pickup is scheduled for the next 48 hours
What is shocking is that on asking they did not provide information about the person who will be coming to pick the product. They did not provide me with that person's number. They said that they themselves do not have the number. How is that possible.
I highly recommend they start providing contact number of the person delivering the product as well as those coming to pick the product for return .
I would appreciate comments from anyone who has faced the same problem.
Kind Regards,
Rashmita
Hello Rashmita,
Thanks for commenting and making me aware that you have faced a similar problem.
However, the person in charge of picking up my return came the very next day after filing the complaint.
I hope your problem gets sorted too. Until then I would request you to call customer care and ask them to provide you with relevant information regarding the person in charge of picking up the product as most of the other E-commerce sites do.
I hope that Limeroad does view you your comment and take the necessary action to the earliest.
Regards,
Rebecca
Thanks for commenting and making me aware that you have faced a similar problem.
However, the person in charge of picking up my return came the very next day after filing the complaint.
I hope your problem gets sorted too. Until then I would request you to call customer care and ask them to provide you with relevant information regarding the person in charge of picking up the product as most of the other E-commerce sites do.
I hope that Limeroad does view you your comment and take the necessary action to the earliest.
Regards,
Rebecca
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
41%
Complaints
1210
Pending
0
Resolved
487
View all 1210 LimeRoad reviews & complaints
+91 12 4668 3700
4th & 5th Floor, Plot No. 48, Sector 44, Gurgaon, Haryana, India - 122001
View all LimeRoad contact information
If you need help on anything else, please feel free to write to us at [protected]@limeroad.com or call us on[protected]. Our working hours are 10am to 8pm, 7 days a week.