Limeroad — get refund of order which did not get placed

I am rajani pawar.
I have paid for my order (Amount rs676) on 24th june 2019 through google pay but unfortunately the order did not got placed and is not showing anywhere. My money got deducted. But on line road i am not able to see any option related to payment. How to get refund of that money as the order did not get placed?

Please let me know by how much time it will be done.
Thank you.
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Ordered 3 items on 28/04/2019 . One item (prepaid) not delivered yet . Contacted Limeroad more than 10 times but they make false promises and do not provide item. A strict action may pl be taken against this fraud. Screen shots are attached for reference.

LimeRoad Customer Care's response, Jun 27, 2019
Verified Support
It was nice to talk to you. We hope that we were able to resolve your concern. We look forward to your continued association with LimeRoad-Team LimeRoad.

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