Limeroad — item pick up issue

raj@2000

from Jammu, Jammu and Kashmir

Address:

Chatbir Zirakpur, Patiala, Punjab, 140601

Dear sir,

I have been trying to contact the customer care agent of lime road and asking them to pick up the items i received which is a defective item and to refund my amount but they are not taking any initiative.
I have been calling them but they are just giving me sympathy by saying we understand. When i ask them some time they disconnect the call, some times they put a recording and i am not able to contact the customer care.
They say we have approached the courier company to pick up the items but you are not available.
Kindly have a look on my concern

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LimeRoad customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2019

LimeRoad Customer Care's response We're sorry about this. 99% of pickups are done within two days though, issues may arise. Please write to us at [protected]@limeroad.com and we will resolve this. The fastest way to reach us is by raising a query on the LimeRoad app (go to the left sidebar, click on 'My Orders/Help' and click on 'Need Help' button against the order) - Team LimeRoad

Jun 25, 2019

Updated by raj@2000 Thanks a lot i had been waiting for the item to be picked up which was a defective item . finally the problem has been resolved .