[Resolved] Limeroad — its been 10 days since i have requested for return but no one contacted and the customer care is just useless.

ആ

ആ തി ര

from Mumbai, Maharashtra

Address:

671121

My order no. Is 51199128. I requested for return on 19/05/2019, which is the day i received the product. From the next day i have been calling the customer care, and the executive says, apology for the delay and says it will get picked up on next day. Iam writing this on the 10th day after contacting the customer care again and whatever i say they just reply with the same lines. I am even ready to reach the courier service from where i got this delivered and return the product, no need of pick up, if they contacted me. I mean, i can only return the product after getting a confirmation from the delivery service team na. Please "limeroad" show more responsibility to your customers, otherwise you will be the one who will have to bear lose. For me its a matter of only 831 rs. But for you, guys if customers started distrusting you, you know what it can lead to. For eg: i can never trust your website again because of the experience i am having. What if more customers take a decision like this?

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Jul 4, 2019

Complaint marked as Resolved

LimeRoad customer support has been notified about the posted complaint.

Verified Support

Jun 03, 2019

LimeRoad Customer Care's response We're sorry about this. 99% of pickups are done within two days though, issues may arise. Please be assured that your concern is escalated to the logistics team and will resolved within 24 hours. The fastest way to reach us is by raising a query on the LimeRoad app (go to the left sidebar, click on 'My Orders/Help' and click on 'Need Help' button against the order) - Team LimeRoad

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Comments

Shanthi kolukuluri

from Visakhapatnam, Andhra Pradesh

Hi i have order yesterday morning hours one kurta. and canceled but money was deducted did not refund 569.00 RUPEES and product also did not reorder. I am waiting for your response.

LimeRoad Customer Care's response, Jun 7, 2019

Verified Support

We are so sorry about the inconvenience. Please write us at android@limeroad.com with your contact details, and we will be sure to resolve this within 24 hours. Going forward, you can raise query(s) on the LimeRoad app (go to the left sidebar, click on 'My Orders/Help' and click on 'Need Help' button against the order) - Team LimeRoad

Vijay Babu r

from Mumbai, Maharashtra

I got this """Hi, the refund of Rs. 1599.0 has been initiated against your recently returned items from order [protected]. This amount will reflect in your bank account / wallet by[protected]."""
But i dint get any amount plz take my complaint.

LimeRoad Customer Care's response, Jun 19, 2019

Verified Support

It was nice to talk to you. We hope that we were able to resolve your concern. We look forward to your continued association with LimeRoad-Team LimeRoad.