Limeroad — money not refunded from the wallet to my bank on product number [protected].

I have ordered a product on 12th may 2020 and cancelled it due to longer delivery time and my money got reflected in lr credit and there was a option of transferring my money to my bank account. I have done the transfer on the same day and still not received my money into my bank.. I have confirmed in the bank there was no refund initiated from the limeroad. So when can i receive my money back.. I am a regular customer and facing this issue which will make me to discard limeroad. Plz fix this asap. I have attached a screenshot. Just fix this and refund my money back.