[Resolved]  Limeroad — product returned to courier service but refund is not given

Address:

Hyderabad, Telangana, 500050

The products were returned to courier service (Shadowfax), but there is no update after that. The courier person's phone number was shared prior to pickup, he called from that number to confirm pick up, came and took the items. But after that i got message from limeroad that the pickup has been cancelled. I have been trying to contact limeroad through mails, messages and calls, but i am only getting automated messages as reply, saying that the pickup was cancelled. Neither limeroad nor Shadowfax has a proper way to address customer grievance. I raised complaint through a link provided by Shadowfax as well. Got an automated message that they will call in 1 hour. It has been more than a day, but still no call, no message, nothing.