Liv Care Water Solutions — fraudulent services provided

Address:

New Delhi, Delhi

Fraudulent activities by

Liv care water solutions, water purifier & ro service center,
A-4/16, street no. 4, upper ground floor, bhajan pura, delhi.

I had paid rs. 7000 cheque and rs. 3000 cash in the month of 26th july, 2018 for repair and maintenance for my pureit water filter to mr. Kapil, who claimed to be owner of business (Also he wrote it on the bill provided to us as kapil ji - owner [protected])

He came to our house and

1) they repaired the filter for temporary purpose

2) it needed regular maintenance now (20th, jan, 2019) as we observed it stopped working completely.

3) when i called the so called owner mr. Kapil, he says he was just an employee and left the job in the liv care company!! And says, if you need services, charges will be applicable rs. 300 + amount for any replacement of parts of product etc.

4) kapil gives another contact number - mr. Rajeev who kapil says is the real owner but sometimes, he may not be available on phone.

5) as expected, mr. Rajeev's mobile is switched off!!

6) all other contact numbers are not working.

7) as a customer, what option do i have to recover my hard earned money? I need my money back. I claim for refund. That's all i want. These kind of # loot public money all through the country and government has no mechanism to put a check to it. Not that i want to blame the government. I feel pity of even more poor people than me who lost their hardest earned monies. We should really have better accountability of business people to government that can solve these issues pretty well.

In case some one is reading this complaint, keep it a policy in life that you resolve all technical problems of any product only and only through genuine costumer care numbers of that product.