Liv Care Water Solutions — took amc of rs 5500,. company denied service

Address:

New Delhi, Delhi, 110024

I have hul water purifier. I wanted to get amc from hul. On internet, i got contact details of liv care. They visited my place and lied to me that they authorized partner with hul. I took amc of rs 5500 on 4th feb 2018. On 6th feb, i raised a complaint of filter stopped working. Technician visited our place and figured out that adaptor and pvc are damaged. He said i do not have parts right now, i will come back tomorrow with new parts. After that no one visited for 3 days. When i called, we were told that we will not replace pvc because it is very expensive, we will only repair it. Logic given to us was that pvc+adaptor cost is more than amc cost. So we will not spend more than amc cost. This is a a clear fraud. People take amc to avoid any bigger loss. These guys are telling on face that we will not spend more than amc cost. They said they will pick up filter from my home and repair pvc at heir workshop. Which i denied. Because i do not trust these fraudsters. After that i called multiple times, no one has visited my place till now. They are not willing to refund my amc amount. Finally i got it replaced form authorized hul service centre.