Livepure — service not providing

Address:	122002
Website:	www.livpure.in

I have logged 1st ticket in livepure on 1-07-18 ticket no was (JS[protected] which was closed without solution, when i called to customer care he provided Area Manger contact number (Nasim Khan -[protected] for escalation when i called him he was refusing to provide service because i have purchased AMC renewal from Madhyapradesh not from Dlhi NCR after a lot discussion and arguments he was ready to provide service .On 6th July enginner visited and do service by chaning only two filters (Sadiment filter, carbon filter) .

When i request him to replace all required filter ( RO Mambering, etc) he denied that he can not replace however i have asked him i purchased filter2.5 year back and with 2.5 year even no single filter replaced so it is required to replace all filters.After doing formal service status is as it is no improvement in water purification.

When i talked to Nasim regarding filter replacement he has also refused and told me he will change rest of filer after 4 month this is how your escalation team work..

Herewith i am attaching some pics that will show you how your engineer do service for under warranty products that is showing from the date of purchasing product not even single filter has been replace which should be replace at least two times within 1 year Warranty.

Let me know who is responsible for that Customer or Company on which i had trusted and company had promised for better service that i felt taht was only a lot of fake promise for selling there products only. Who will provide filter replacement which should be done under 1 Year warranty.

Today again i hav been been logged a case js[protected] .I hope you guys will take necessary action this time .

Regards,
Hitendra
[protected]