Livspace — Furniture installation

Address:	Livspace, 3rd Floor, Aurbis Business Parks Pvt Ltd, Survey No. 58, 7, Outer Ring Rd, Devarabisanahalli, Bellandur, Bengaluru, Karnataka 560103
Website:	www.livspace.com

Hi,
Project id : 510452
I had placed an order with Livspace for my home’s wardrobe solution. We discussed all the details and the Drawings were finalised mutually with designer *Sumeer Ahmed* of Livspace and the modular sign off document (final agreed drawings of furniture) were created and order was placed.
So the agreed terms were clear, after the entire payment the wardrobes will be installed as per the documents.
Payment was done and the materials arrived at site.
The installation was done by Livspace team and the project manager assigned was Mr.Mir Khadir Ali.

The issue for which I raised concern was with the installation. It was not done according to the Modular sign off document which was agreed upon.
I had contacted Khadir Ali multiple times regarding this and requesting to rectify the mistake but in return I just got false promises of the work to be done in few days. I had contacted the customer support team (Mr. Mukendra Nair) to assist me as this issue was not being resolved and more than 30 days had passed after raising concern.
Again I was promised of rectification as early as possible. As on today[protected] about 45 days have passed by and the issue is not resolved yet. I have the sign off document and mail conversations along with Whatsapp conversations to support this complaint and will attach them for reference.