LKP Securities — Trade not Square off due to Only LKP Software Failure

Hello Dear All,
First time I wrote to LKP Team, Your Service feeling day by day horrible compared to other Brokerage Firms.

I already informed Mr Kaushal Joshi and Manojbhai regarding this Matter, From Today Morning I tried on phone call with Manojbhai and on Mobile App also to square Off my Position From 9.15 am onwards. But Due to your LKP software failure, I suffered Loss of More than 10, 000/- on Two Trade of 23700 Call and 24000 Call which i cannot convert in to Zero Position.

As I have Little Bit Knowledge Of trading that's why I made position of Banknifty 2 Call of 23700 call On Buy side by Hedging by Sold of Banknifty 2 call of 24000 Call, As all knows in this trade If Live Trade Came at 24000 Level and Above of Some Lvl that time I can generate Maximum Profit, So from Today Morning on 03 September, I tried Lot to square off my above 2 position but Due to your Software Failure i didn't make it.

I have some other Brokerage Firm account also in Zerodha, MOtilal Oswal and Sherkhan and In that No issue of any Limit order or any type of Software issue, So ITS Completely LKP Software Failure, No Issue From NSE or BSE.

One More Pathetic Experience is that How Mr Kaushal Joshi Talk to Us, They talk like they are Chairman and CEO of LKP Securities LTD, and I felt that they have no Sense about how to talk with Clients If any Clients talked about their complaints.

I am Very much upset with LKP Team Experience, If My Trade Money does not return to my Ledger then its Convert into my Closer of Account. Today I feel that LKP Securities Ltd do not want to support Clients and Ultimately they didn't want to Solve Complaints Of Their Clients, I will Send Complaint to SEBI, NSE, NEWS Channels IF Money is not Credited to my Ledger Account.

Manojbhai also stays in touch very much cooperatively often whenever this type of error Occurred in Past, But Pathetic Experience felt after talking with Mr Kaushal Joshi and If my complaints are not Solved, I will Definitely Close my Account with LKP. I attached my Order Snapshot that I didn't know how My order will Cancel of 24700 call at 245.

Now Onwards LKP is Fully Responsible for 24700 Call and they have to Square Off position at whatever price but LKP have to Credit My Money at 245 Rate of
24700 Banknifty Call.
Complete Failure of LKP Team and Make Force to Client Booked Loss.

Hope Amount Credited to my Ledger Account Shortly.

Your Regards,
Client Code 23001611
Client Name: Mrs RIDDHI NIKUNJKUMAR PATEL