[Resolved]  Locanto — Refund Payment not Received in 2Yrs

This Company still has not issued me A Refund it has been Going on for the Whole Pandemic, they reached out to me Back in 2020 About Refunding my Account Asked for my personal Banking information and even asked me to pay money so the Refund would go through smoothly. the customer rep would then go on to steal 1000 Dolllars out of my account on top of the 5000 the company owed me. he would call everyday harrasing me and texting me but would never get anything Done and come up with excuses as to why they cant send me the money. here we are in 2022 and i recieved a call from a random number saying they want to issue Refund saying how sorry they are and that their customers are their responsibility Ha! (it takes them 2 years to realize this?) this Manager said the old rep was fired and he is in charge now, he said he would call me later that Day to discuss. of course he never did. this decision of the company to not pay me back what i am owed has put me and my Family in even more economic strain and the company could care less. not to mention the bank fraud that occured when i gave them my Banking accounts, they seem to have no interest in keeping there word and are manipulative. DO NOT DO ANYTYPE OF BUSSINESS WITH THEM WHATSOEVER!
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Mar 17, 2022
Complaint marked as Resolved 
Locanto customer support has been notified about the posted complaint.
Verified Support
Feb 14, 2022
Locanto Customer Care's response
Hello,

We are sorry to hear that you are experiencing problems with Locanto.

Please contact our customer support directly in order to be able to give you better service. Remember to provide some details about your issue and one of our agents will be happy to assist you.

You can use our contact form: http://www.locanto.com/run/faq_contact/
Or send us an email to [protected]@locanto.com

Best regards,
Your Locanto Team
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