Looks Salon — misbehave and fraud

Address:

110023

Dear team,

I am really disappointed with looks sarojini nagar branch, what happened, i steped out to your salon in the month of oct 2019, avaied 4-5 setvices worth rs 15k
I have made one advance payment for 2 services out of which one i availed on 23rd nov 2019
And somehow my bill has been lost, yesterday i went to your salon and askes them to avail one service for which payment already made in advance, the girl who is handling reception denied to me that if you dont have bill copy we will not allow
I gave her that debit msg as payment done by card, still she denied
The way she talked me to was very pathetic,
I also work with hdfc bank and i am novery much aware about how to hande customer or how to speak with them
With this kind of attitude how u guys can operate your salon

Looks it self is a big brand and this type of behaviour is not acceptable
Since jan 2019 i have spent more than 20k in sarojni nagar branch
And yesterday incident was unforgiven!!
I am attaching screenshot of that payment
Nees urgent action on this else i will escalate this to senior level

Thanks & regards,
Divya pengoria
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