[Resolved]  Loop Mobile — Charging Unnecessary Charges even when it is not activated

Address:Mumbai City, Maharashtra

Respected Sir/ Madam, I would like to inform you that your company loopmobile is charging me extra additional charges even though we have not activated them or have not requested to activate them. This is FOURTH time that i am complaining about the same problem. I would request you to kindly look into the matter or else have to shift to other sim card company or would complain in consumer forum for charging unnecessary charges to the customers.Following are the Numbers and those additional charges charged by you: [protected]: Special Number Charges- Rs. 240, Special SMS Charges- Rs.15 and GPRS Charges- Rs 225 [protected]: Special Number Charges- Rs. 248 [protected]: Special Number Charges- Rs.70 I would request you to RESEND me the bill again by cutting down the charges aur else no payment will be done aganist this bills.
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Aug 14, 2020
Complaint marked as Resolved 
Loop Mobile customer support has been notified about the posted complaint.
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We have deactivated the VAS service and posted the credits on the respective accounts. Rs.269.66 and Rs.78.65 towards [protected] and [protected] respectively. Taking the necessary credits into consideration there remains an outstanding amount of Rs.625.65 towards [protected] and Rs.101.35 towards [protected]. We have also kept the subsequent bill on trace to check if any vas charges are billed and should there be any charges of VAS be levied we will arange to credit the same in accordance. The default GPRS charges levied in invoice dated 23/05/14 are correct and genuine. Hence, the same stands payable
We have posted the credits towards vas service on 2 Loop Mobile Accounts held by the subscriber and post which there stands the payable amount. We have also kept the subsequent bill on trace and if any VAS charges are levied we will arange to post the credits in accordance. The default GPRS charges levied are correct and genuine and hence the same stands payable.
VAS service deactivated and credits posted. The subsequent bill kept on trace. Default GPRS charges levied are correct and stands payable.

Port out not successful

My numbers [protected] and [protected] were not released by loop. Please guide how to get this numbers activated

incoming call detail

I want to incoming call detail of every month of mobile no. [protected]. This is my mobile no. Could you give me incoming call history on my email. i.d. abasaheb.[protected]@gmail.com... what to do for incoming call history please help me...

Number not working my simcard

Dear Loop As i want to port my no to vaodafone but not possible to do, Please advice how to do. Thks & Rgds Monish Kumar [protected]

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