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L'Oreal Complaints & Reviews

www.lorealparis.co.in
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Updated: Nov 24, 2025
Complaints 144
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15
Unresolved
129
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L'Oreal reviews & complaints page 3

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M
Muskan2199
from Kanpur, Uttar Pradesh
Oct 3, 2021
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I purchased a big bottle of the shampoo and within 2 weeks of its use, the nozzle started malfunctioning due to which the product gets wasted everytime we try to use it. the tip has come off on its own and is not working
L'Oreal customer support has been notified about the posted complaint.
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    Ramona Lainey Kendall
    Sep 28, 2021
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    I bought a box of hair dye and there is no colour lotion in it.
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      S
      Swara Nandurkar_X Lotus_B036
      Sep 24, 2021
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      I bought l'oreal xtenso prokeratin + incell shampoo and masque. I use this product since last 4 yrs. But this time When I used it I got different fragrance which is not as same as usual. Also after shampooing hair texture got rough. And the most important thing that I found fungus in masque when I opened it. It is shocking for me. The mfg of my product is 26/03/2021 and expiry is 26/02/2024. I saw many of l'oreal duplicate product having a less price. But the one I purchased having a price as original product. Please guide me what I can do with this and how do I recognize the original product?
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        M
        Mbell
        Sep 15, 2021
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        NOT happy to be sent a bog standard generated email. I have been a customer over DECADES. No reason why it was taken offnor offer to source for me. NOT happy. Can I have the name of your sales director and email please. Thank you.
        Margaret bell
        [protected]@hotmail.com
        [protected]
        Do NOT send me a generated email I can NOT reply to!!! NOT happy and I want the full name odnyour uk sales manager together with an email addres for them. !!!
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          H
          Harpreet Anand
          Sep 12, 2021
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          Address: A 35 1st Floor,Narang Colony, Janakpuri New Delhi 110058

          I used the Hair Excellence creme but the result was not acceptable.It gave me instead lot of itching on my scalp with little rashes. I had been using the hair colour before also but this time it was very harsh for my skin. Kindly do needful for me.
          L'Oreal customer support has been notified about the posted complaint.
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            V
            Vaishali Sachdev
            Sep 9, 2021
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            Address: Shop no 57 sector' 10 faridabad 121006

            Hi Team,

            I recently purchased a bottle of 1.5 ltr from a vendor in sector 10 Faridabad. Shop name Tip top cosmetics shop no 57 sector 10. I have a complaint regarding the shampoo. The shampoo content were not original and it has damaged hair on very wash. The shampoo stays sticky even after several wash. The vendor has refused to refund. I would request you to kindly refund me 1600.

            My email [protected]@gmail.com

            Thanks
            Vaishali Sachdeva
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              A
              Af*
              Sep 9, 2021
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              Address: Michigan

              I recently dyed my hair with V38 dye by loreal. I followed directions and when washing rinsed until water became clear. Well since then I have washed my hair 3 more times and everything when washing red/violet color comes through in water so I rinse until clear. This happens eventime I use shampoo.
              L'Oreal customer support has been notified about the posted complaint.
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                Z
                Zainab Hamid
                Sep 6, 2021
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                I was started using this shampoo before 3months instead of less hair fall my hair fall has increase I dnt understand what should I do should I change my hair is wavy n rough so started using this and after using there is difference some what soft it has become but hair has increased
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                  V
                  vishali reddy
                  Sep 4, 2021
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                  Address: Hyderabad jubilee hills

                  There's this de charms L'oreal salon in Hyderabad jubilee hills .
                  Claiming to specialise in hair extensions .
                  Went there with my 16" hair topper to get it styled .
                  This guy there has no clue how to style it
                  Chopped it so short ...gave it in my hand and told it's done .
                  Thse salon is also so badly kept.
                  Not like loreal .
                  I expected loreal standards and
                  Visited the place
                  I regret it .
                  Would appreciate if loreal took responsibility and reimburse for my extensions .
                  Also if someones using your name and being unprofessional it isn't a good practice you are allowing
                  I feel cheated .
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                    A
                    awexler
                    Sep 3, 2021
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                    Address: 5800 Bee Ridge Road, Sarasota, FL

                    I purchased both the clear and the pink only to get home and find that your products did not have any kind of seal. No clear plastic over the twist cap or clear tape - nothing. I found this very disturbing especially since a lot of the items I purchase usually have double seals to ensure no tampering or anything like that. Please refund as I do not feel comfortable using these products as someone could have used it in the store and I would not have any way of knowing it. Plus freshness . . . no seal (?) very disappointing.
                    It was $7.99 each at the Walgreens that I purchased it from in Sarasota.
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                      P
                      Pravinhar
                      Sep 2, 2021
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                      Address: Beauty stores Airoli navi mumbai sec 20 and sec 8

                      Hello sir, i had brought prokeratin Liss shampoo but this time there was not foam generated as it was, also smell was very light compare to previous one i doubt this product is duplicated or adulterated for making profit .also whole product may be duplicate, it may spoil loreals reputation and market, you have to check with all beauty stores and medical stores also from ur salon in india
                      Sep 02, 2021
                      Updated by Pravinhar                       In india laws for adultration should be strict as it is related to health

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                        L
                        Laura Corcoran-King
                        Aug 6, 2021
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                        Purchased this lipstick, Saucy Mauve - UPC #[protected]n, used it 2-3 times and it will not twist upwards any longer, so I can use it.

                        Laura King
                        1620 Bridle Court
                        York, SC 29745
                        [protected]
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                          K
                          Komal 25
                          Aug 5, 2021
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                          I ordered 2 hydroponic serum bcoz I love the product and I'm using it since 3 or 4 months but this time when I open the product it was in yellow
                          I don't understand why it's in yellow I checked every where it should be normal like water but it's in yellow and the I feel the consistency is also different I'm not feeling that I have applied this serum
                          I think it's fake product
                          And I want to report it as a complaint

                          And I would request you to take action against it and refund my money.
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                            G
                            Good human
                            Jul 27, 2021
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                            Address: Kanker

                            This company products name use by other company and create duplicate products, and this duplicate product have a same MRP but that product is very harmful.why this loreal company ignore about their fake product.they loss their value in the market because of the fake product.i don't understand how government permit to this type of fake product to selling.it is very bad for human kind . please understand my point .why we all are blind for this incident.and why small shop honour are buying fake product.
                            Jul 27, 2021
                            Updated by Good human                             Real and fake product picture

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                              S
                              Sharryann
                              Jul 26, 2021
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                              I used this cream ONCE in the morning and by the afternoon my face had started to sting and burn. I woke up the next morning with burns on my face and under my eyes. One week later I am still suffering. I have been unable to sleep and the pain has been unbelievable. I've had to cancel work and personal appointments due to not being able to wear makeup or feeling well enough to go out after all this time in lock down! I have used many products over the years - including Boots No 7, Olay etc and have NEVER had a reaction like this. This product should be taken off the market! I am aged 53 - I dread to think what would happen to younger skin.

                              Sharon Trerise
                              26 Court Way
                              Sampford Peverell
                              Tiverton
                              Devon
                              EX16 7BH Tel:[protected] Email [protected]@hotmail.co.uk
                              Jul 26, 2021
                              Updated by Sharryann                               I would like a warning to go to all customers and get the produce removed from sale. A refund for the product and compensation for the pain and discomfort caused by this product. I have missed out on social events and had to take time off work too! Perhaps I should be sent soothing products to calm the face down? I have now read that these reactions have been going on for years and years and nothing has been done about it! Loreal need to take responsibility for this product before someone has irrepairable damage. My face is still sore and peeling and I this has affected my mental health as I can't stand looking in the mirror or going out of the house.
                              View replies
                              I had a severe chemical burn from oil level a hyaluronic acid it is going on three weeks now!!!
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                                A
                                Acs Om Prakash Sharma
                                Jul 23, 2021
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                                Address: Sector 7 market Faridabad-12006-Haryana

                                I purchased the L'Oreal Hair Colour-Black on sunday i.e 18.07.2021 from the shop at sector-7, Faridabad, Haryana with the name of style of Singhla Provisional store.

                                Further, it is very important here to note that my father used it as per the instructions and guiliance of your brand, despite of that its not working on hair means he kept colour for minimum 30 mint on hair and after the wash its faded to the extent of 100%, so how it is acceptable with such a brand.

                                Furthermore, the product submitted with the provisional store as informed herein above.
                                You are requested to do the needful as soon as possible without any delay.

                                Hope above is in order
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                                  D
                                  Dr. Sukhdev Kumar Verma
                                  Jul 10, 2021
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                                  I am Dr. Sukhdev Kumar Verma working in Fortis Hospital Mohali. I am 58 years old and now 80% of my hair are white or grey and I am using this brand for more than 2 years. Previously, I was using Loreal Casting color.

                                  This time it has no effect on hair color. I applied it as usual but there was no change in color of my hair.

                                  I lodged a complaint on phone number
                                  [protected] today vide complaint number[protected] and answered all queries as asked by Mr. Anish.

                                  Kindly do the needful and oblige.

                                  Thanks and regards.

                                  Dr. Sukhdev Kumar Verma

                                  dr.[protected]@gmail.com

                                  [protected]
                                  [protected]
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                                    P
                                    pandeyashwin3
                                    Jun 27, 2021
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                                    Address: Gorakhpur uttar pradesh

                                    I have bought Loreal detoxifying shampoo and conditioner online from living beauty, but both are looking fake. As the cap is total different from the original shampoo and conditioner I have used earlier.

                                    Can loreal confirm if the products are original.

                                    All required photos are attached herewith with batch no and bill.
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                                      A
                                      Anni Singh
                                      May 25, 2021
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                                      Address: Karnal

                                      Hello sir,

                                      I purchased loreal series expert shampoo and hair mask from karnal. Before using this shampoo and mask I had been used Loreal xtanso care shampoo and hair mask. I am Loreal user customer but your expert series shampoo and hair mask are not suiting me and I washed my hair 2 time with it. And the shopkeeper are denying to exchange my product. With using your expert shampoo my hair is falling with huge quality and some reaction also in my hair after using it. What should I do ? Please recommend me ?

                                      I am requesting you please exchange my product please.

                                      I shall be thankful to you.
                                      Anika
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                                        J
                                        Jglover
                                        Apr 22, 2021
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                                        Address: L'Oreal
                                        Website: L'Oreal

                                        Hello, I bought this product from Boots the chemist in Hereford last week, hoping for amazing results. I have been using the cream every day since. I am now experiencing swollen red skin around the eyes, sore eyes. I feel like someone has hit me in my eyes. I do not have any known allergies. I have also heard this has happened to other people so I can only presume there is something wrong with the product ingredients.

                                        Should I take this product back to Boots the chemist and talk to the pharmacist?
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