L'oreal — Face Wash and bad customer service

Address:

110 Brighton Street., Hout Bay

HI, I have received the worst customer service in South Africa. I bought two face washes and the print came off the packaging and i would have red glitter on my face after use. I contacted Loreal Paris SA and have been dealing with Theresa Gwangwa who has been nothing less than pathetic. I have been told for months that she would deliver my replacements and yes, I understand due to lockdown this was hard. But this has been going on since April. She said that on 1 September the warehouse would open and she would send me my replacement. She has not done so, and now does not even reply to my emails.

This is such a terrible reflection on your brand and I sincerely hope that you will respond to my complaint.