Loreal — Loreal looks salon Rohini - no price list

For child of age 10, they charge you the rate of men's hair cut which is Rs 500. The person who gave the hair cut asked to charge for kid's haircut but the manager lady Garima was quick to charge for men's haircut. I asked for a price list because I have been here several times before and did not pay this amount. They did not have any printed pricelist or anywhere else online. They are charging 100 rupees extra for every service in name of Covid times but no safety measures in place.
This place is not Covid safe, no temperature checks, a sanitizer bottle only which is easily missed.
Also my son had several cuts on his neck.
+1 photos
Was this information helpful?
No (0)
Yes (5)
L'Oreal customer support has been notified about the posted complaint.
Dec 14, 2020
Updated by Latika Puri
Here is the image with cuts. This is the first time my son got them.

Dec 14, 2020
Updated by Latika Puri
Also, the manager Garima said that kid's hair cut charges only apply for 0 to 5 years. Please clarify what are industry standards.
Also, is Loreal aware what Covid standards should be followed. And who says that you can increase prices in the name of like covid tax. Please enlighten me. This thing is not about paying more but about cheating the consumers and treating them like fools.
Verified Support
Dec 15, 2020
L'Oreal Customer Care's response
Dear Consumer,

As you are an important and valued consumer of L’Oréal, we would like to speak with you personally, so that we may assist you better. Kindly email your contact number to us at advisor.[protected]@loreal.com so that we may assist you.

Warm Regards,
Consumer Advisory Department - L’Oréal India
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    L'Oreal Address
    A - Wing, 8th Floor, Marathon Futurex, N.M Joshi Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all L'Oreal contact information