LOT Mobiles Customer Care
LOT Mobiles Pvt. Ltd.
Customer satisfaction rating: 23%
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26
COMPLAINTS

LOT Mobiles Customer Care

LOT Mobiles Pvt. Ltd.

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Address
1-98/8/5/A, Plot No.5, Image Gardens Lane, Madhapur
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500081

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
34
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14

Additional info
Support e-mail
support@lotmobiles.com

Contact Form
http://www.lotmobiles.com/contacts/

Customer satisfaction rating
23%
Complaints
26
Pending
0
Resolved
6
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon08:00 am - 08:00 pm
Tue08:00 am - 08:00 pm
Wed08:00 am - 08:00 pm
Thu08:00 am - 08:00 pm
Fri08:00 am - 08:00 pm
SatClosed
SunClosed

LOT Mobiles Complaints & Reviews

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Lot Mobiles — sales guy - ravi prakash - rudeness behaviour

 Sanjay619 on Mar 27, 2018
Hello to whom it may concern,

I am Sanjay, I have shopped in Lingampally - LoT showroom.

I have purchased Mobile charger. while demo by (some other sales guy) he told me that the charger is Best one than the others and it is a 12V charger. But my mobile supports only 5V. I was not aware at that time. so i went for replace that time this guy (Ravi Prakash) involved and talked so rudely.

If i was aware of those why i have shop in LOT. and if that was case LOT mobile has to take responsibility as we cant maintain or buy 10 types of charger and check weather...
Complaint comments  Read comments Complaint category Appliances

Lot Mobiles — vivo y 69 defect set

 Bhasker Banja on Mar 5, 2018
I have purchased v 99 vivo mobile from ur store at kukatpally within a week the sey started hanging i given the set to ur store on.28th feb they told within 48 hours the set will be replaced d till now they r dleppi g on the problem ur executive d vivo promoter is not lifting the csll please solve this on priority basis thank u
B jayaker
[protected]...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Lot Mobiles — too poor response for store calls & customer care

 Prema Swaroop on Feb 11, 2018
I am not recommending to any one lot..
Very poor service and not knowing customer vale at atp, ap.
10.02.17 not respond.
Today (11.02.17) calling from 10:31 am to 12:30pm number is too busy continuous. After 12:56 pm cutoff of my call. I called customer care for support but she is not knowing customer vale.

Thank you,
For waste of my time.....
Complaint comments  Read comments Complaint category Mobile Handsets

Lot Mobiles — offer cheating - blower fan not delivered [Resolved]

 sainath kari on Dec 26, 2017
I purchased vivo v5s from lot mobiles, opp. Vishwanath theater, jntu, hyderabad in september 2017. During purchase the showroom offered me table blower fan. I turned up at the lot showroom after 2 weeks. Till date they are cheating me saying lame excuses. I have called them numrous times, visited showroom many times. Even manager is useless. Hence never trust these people. Don't buy in lot. I will never buy in lot forever....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Lot Mobiles — cash back offer [Resolved]

 rom06 on Dec 14, 2017
I purchased a mobile from lot mobile, begumpet, hyderabad on aug 12, 2017. Inv no s1/bgpt/2285. There was a banner showing cashback of 5% on hdfc card and since my mobile costed around 48k, i was promised a cash back of rs 2000 within a month. Now it is 4 months and i have not received the cash back. I visited the store a couple of times but they said it would come in the next billing cycle and so on. Now i am trying to contact them but they are dodging the matter.

I have been cheated by lot mobile. I am not even sure if hdfc bank was aware that lot was using their name to fool customers...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Lot Mobiles — musifit 2 earphone taken from lot 2 months back - unhappy with lot store answer for replacement

 sayeed_cuted on Nov 16, 2017
I purchase i-ball musifit 2 earphone from lot located at manjeera majastic commercial, near jntu, kphb

Issue : earphone seems to be duplicate as with in 2 months of time, wires came outside from covered area and could see the metal inside the wires clearly.

Hence went to lot store and they said this is not replaceable which was shock to hear as product purchased has 1 year of warranty.
I said this should have been informed during the product purchase stating when to bring the product back for replacement and not that there is a problem and he is simply saying...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Lot Mobiles — insurance amount pending

 pallaprolu desireddy on Nov 14, 2017
I have purchased a i phone 6 plus in lot store guntur bradipet store with insurance
After 3monrhs unfortunately glass was broken it’ is under insurance and i went to lot store and complained and i have got approved form insurance company for insurance of phone of 17050 amount was approved but still amount was not given by me and lot companie is not responding to me 12 months completeld til now i did not get my money
No body responding
Lot manger bradipet

No body responding
Waste don’t bye any thing in lot
Don’t by insurance there
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Lot Mobiles — about jio phone

 uday001459 on Oct 31, 2017
On the pre booking day i have pre ordered for jio phone in your lot mobile store gajuwaka. Now they are telling that jio mobiles not received till now. We have enquired the status of jio mobile by mobile number which i hav given in time of pre booking. They told us that no bookings is there in register mobile. Please do the needful or return my amount.

N. Uday kumar
[protected]...
Complaint comments  Read comments Complaint category Mobile Handsets

Lot Mobiles — false promise on credit card emi

 Vishal061989 on Oct 27, 2017
Hello team,
I have purchased vivo v5 device from lot mobile at lal bunglow, ameerpet stores. At the time of purchase, a promoter from vivo company has told me that there will not be any interest rate for the 12 months emi plan. When i went to bill my hdfc credit card, even the cashier didn't explained me about the interest rate. The interest rate was printed on my invoice, but i didn't check my invoice as i was so confident on the promoters words who explained me about the device at the store. However, i see the interest charges on my credit card statement and i went to the stores and spoke...
Complaint comments  Read comments Complaint category Mobile Handsets

Lot Mobiles — headphones

 Nagendra Naani on Oct 7, 2017
I went to buy a headphone and i asked for zebronics, which is nice. And when i asked for the price, they mentioned 800 rupees and the mrp on the box is 699. And when i asked it they were not answering and stated its 800 rupees only. Its your wish to buy it or not. Now i can buy the product and can file a case against them. Which i didnt do. Because i have bought couple of mobiles and have some trust towards lot.. So please resolve this asap....
Complaint comments  Read comments Complaint category Other

Lot Mobiles — xiaomi mi a1

 Customer lot mobile on Oct 1, 2017
Dear lot moblies,
We have purchased two xiaomi mi a1 mobiles from one of your retail outlet. Majestic mall. Jntu road. Xiaomi company announced price was 14999 but in your retail outlet 15499. Even though we bought two mobiles for 1000 rs extra. Other retails stores like sangeetha and mi they r offering damage protection. Buy back offer and physical damage warranty along with accessories like bag, bluetooth and tampered glass but in your lot retail outlet in majestic mall has offered us tampered glass that too on force request and a small bag which is of worst quality. Today we went to retail...
Complaint comments  Read comments Complaint category Mobile Handsets

Lot Mobiles — lava a97 ips

 Jadam Kalyan on Sep 12, 2017
Team,
I have purchased the lava a97 ips mobile yesterday and in the evening i was going through the accessories that are provided and found that the ear phones are not working and now when i reach the lot mobiles show room located near satyam theatre, ameerpet the executives there give the answer that i need to go to the service provider for that its only one day and they are asking me to go to service provider this is not at all acceptable and also this should be taken care while you are purchasing the product from the service provider. I am completely un satisfied with the service that...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Lot Mobiles — staff is worst in kakinada store they don't know how to interact with customers [Resolved]

 Laxman Lakky on Sep 1, 2017
Yesterday we went to lot mobiles new store in Kakinada he said that mobile cost is 7500 while cmg to cash counter they are changing price and telling that 8000. After some time one my friend went asked for mobile they said 7500 k we need 2 mobiles we will be in 5minutes he said after that we went for purchasing mobiles they are changing words and they are arguing with us. If it firm maintain like this staff there will be no profits in ur store . Customer satisfaction is most important. The manager of that store is Nagesh....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Lot Mobiles — exchange of product

 Kaushikj on Aug 8, 2017
Hi,

I have purchased a vivo y21l mobile from your store today (08/08/2017) at 12:21 pm (Near jntu hyderabad) which is on the bill. I have actually visited the store to purchase a redmi 4a mobile but purchsed vivo since the representative suggested me to buy.

Invoice # si/kkpl4/7463

I do not appreciate the mobile like i would with redmi. I have contacted the store and the store representative refused to give me an exchange.

Kindly help me exchange the mobile.

Thank you in advance....
Complaint comments  Read comments Complaint category Mobile Handsets

Lot Mobiles — cheating [Resolved]

 Mohan Raz Xhatriya on Aug 8, 2017
Sir my name is bantu mohan ian live in guntur arundalpet, andhara pradesh, india
Respected sir,

I'm purchased two oppo f3 mobiles in lot mobiles at guntur in lot mobile date of[protected] night 7'o clock iam purchased. So that day was lot annual sale offer in lot mobile
The lot manager and management has told the oppo mobile has a one gift our company providing we are only discount so they at cheeting me and at least one tower fan does't given me
I'm purchased two mobiles 37000/-.
So kindly give action on guntur lot staff...
Please do the needful......
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Lot Mobiles — Oppo f3 new mobile speaker was not working

 raghuroyal on Jun 29, 2017
I purchased new mobile at 10 days back at lot showroom raju road anantapur, while im using mobile speaker was not working when speaker on my voice hearing opposite persons i given my mobile to service center in front of lot show room sales person but they are not responding about my concern as well as your showroom people also my mobile num [protected] i purchased mobile date 8/06/2016 . please solve my problem...
Complaint comments  Read comments Complaint category Mobile Handsets

Lot Mobiles — Selling unbranded and cheap quality products and cheating customers [Resolved]

 changesh2004 on May 22, 2017
Hi,
I have purchased a Hangout bluetooth headset from LOT mobiles begumpet on May-18-2017 and found that its not getting charged for more than 10-15 minutes shows battery full and when i used it it worked only for 40 minutes and battery was dead, When I make calls it captures all the background noise and also there was a severe break in my voice to the other person.

On May-19-2017 i took the device to the Manager at the outlet and said these are the problems I have with this device and also the brand is a cheap one which has no customer care and service center at all. I asked...
Complaint comments  Read comments Complaint category Mobile Handsets

Lot Mobiles — Reg for theft.

 Mandipudi Srikanth on Apr 8, 2017
Dear Sir & Mam,

i Srikanth, M i am purchased Samsung mobile (21-May-16) with insurances and presented (gifted) to my father Mr.Ravi shanker.M

Please look at the below mentioned address were i purchase the mobile.

Address: Shop No. 1, Door No.[protected]/1, Ground Floor, Eluru Road, Governorpet, Vijayawada, Andhra Pradesh 520002
Phone:[protected]

but the problem is last 18-March-17 lost that mobile at vegetable market (IMEI-[protected]), then my father immediately intimated at LOT Mobile store as i mentioned above address...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Lot Mobiles — In properly behavior by lot store person satanarsyana [Resolved]

 Manojkumar Raju Gona on Mar 10, 2017
Hi my self manoj kumar p no [protected]

Regularly I have visited karkanna store 5time purchased around 10handset. From last 2times worrest behaviour by store person SATANARAYANA.I am the customer when I am purchasing I have to ask about the product details he won't response he simple trow the product that we can't take just a Worrest behaviour by satanarsyana not able response properly from last 2 purchase.he feel that store belonges to his own property he is unfit for post.today I had purchased a9 pro screengard and back cover I ask screencover cost he said 699 so I ask him wt is...
Complaint comments  Read comments Complaint category Mobile Handsets

Lot Mobiles — Cheating done by lot sales representative and including the branch Manager

 Srinivas Vuddagiri on Jan 26, 2017
Wrong information by Lot Sale executive to reach their targets:
This is Srinivas Purchased a Samsung S7 Edge mobile from Lot Ameerpet branch on 31st December 2016
Before purchases that the Sale executive Anil Sai and Stored manager Naga raju gave complete wrong, but when i got an issue they are saying that we did not say anything like that, they provided the false like below are 2 examples.
1. If purchase phone got in issue then. we can replace without going to service center. Now I struggling like anything at Samsung service centers.
2. Total interest on EMI will get...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

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