LOT Mobiles Customer Care
LOT Mobiles Pvt. Ltd.
Customer satisfaction rating: 30%
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40
COMPLAINTS

LOT Mobiles Customer Care

LOT Mobiles Pvt. Ltd.

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Address
1-98/8/5/A, Plot No.5, Image Gardens Lane, Madhapur
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500081

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
55
down
17

Additional info
Support e-mail
[email protected]

Contact Form
http://www.lotmobiles.com/contacts/

Customer satisfaction rating
30%
Complaints
40
Pending
0
Resolved
12
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon08:00 am - 08:00 pm
Tue08:00 am - 08:00 pm
Wed08:00 am - 08:00 pm
Thu08:00 am - 08:00 pm
Fri08:00 am - 08:00 pm
SatClosed
SunClosed

LOT Mobiles related photos (5)

LOT Mobiles Complaints & Reviews

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Lot Mobiles — delay in mobile availability

 sree4sri on Apr 1, 2019
I made payment of 2000/- for pre-booking of Redmi Note 7 pro on[protected]
receipt no- 3745.I was intimated that it vl be available by[protected] but I did not get the mobile. Again I only called the concerned outlet and got intimated that it will be available by[protected] but again they postponed the date by two days. There is no proper communication with the customer i.e., me.
I kindly request you to take proper action against the outlet please
Thanks and regards
Srikanth
([protected])...
Complaint comments  Read comments Complaint category Mobile Handsets

Lot Mobiles — lot mobiles manager has cheated me

 sathvik reddy on Mar 10, 2019
I have visited lot mobile store in nellore beside kamakshi towers the manager took my mobile and secretly took the photo of samsung upgrade offer of the quote id and he has used that to other customer who was buying s10 plus and argued saying quote id has been used in error he has done it intentionally cheating customers in this way and no proper respect is given to the customers his name is pawan a manager position person cheating in this way this was the worst experience i had no one there to complaint against him...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Lot Mobiles — I went for check mobile emi details

 Sailendra Reddy on Feb 24, 2019
Six months back i brought samsung j8 mobile in ur shop. For extra amount on emi costing i went to ask for details. Manager is not available their. After 2hours manager came and he clarify details of my mobile emis. When i am leaving from the store the guy named ganesh used vilgure words on me and he called some unknown person to store to fight with me. Is that ur company procedure to ur staff ur telling to do....
Complaint comments  Read comments Complaint category Credit Cards

Lot Mobiles — had to pay extra amount due to executive improper knowledge.

 Raju.NR on Jan 12, 2019
Dear supporting team,

I bought vivo v11 pro from one of your stores located at d. No.[protected]/3, shop 4 ground floor, allipuram ward, danagardens, visakhapatnam 530020 and thought of paying money using no cost emi option.

I heard that no cost emi option mostly available for 3 and 6 months installment plan only and discussed the same with executive before buying it.

While buying, vivo executive and vivo sales manager motivated me that no emi cost is available for 9 months tenure and they billed accordingly with confidence.

Due to their...
Complaint comments  Read comments Complaint category Mobile Handsets

Lot Mobiles — about insurance claim @2017

 pallaprolu desireddy on Dec 29, 2018
I have purchased a i phone 6 plus in lot store guntur bradipet store with insurance
After 3monrhs unfortunately glass was broken it’ is under insurance and i went to lot store and complained and i have got approved form insurance company for insurance of phone of 17050 amount was approved but still amount was not given by me and lot companie is not responding to me 12 months completeld til now i did not get my money
No body responding
Lot manger bradipet

No body responding
Waste don’t bye any thing in lot
Don’t by insurance there
Complaint comments  Read comments Complaint category Computers & Accessories

Lot Mobiles — not giving mobile

 sudheer miryalkar on Dec 28, 2018
We had taken a mobile panasonic from lot mobile shop but it has damage in only 6 months. Mobile have guarantee for 1 year so we give the mobile to the shop for repair and the owner send the mobile to lot service centre.
She said come after 1 month but the mobile has not yet been came even after 2 months. The shop owner exhibiting very very irresponsibility. Then we call them they are saying irrelevant matter about phone
We have been facing a lot of problem so please help us...
Complaint comments  Read comments Complaint category Electronics & Appliances

Lot Mobiles — mis selling

 Sampathkumarpalem on Dec 21, 2018
Hi i'm visit to himayathnagar lot mobile showroom. Iam asking 6gbram mobile. One of the showroom person explain samsung a7 mobile. I'm also selected mobile and purchase. Ofter going to home i'm really shock it's 4gb ram mobile. Today morning i'm going to showroom and asking some person saysthat is u r mistake showroom not responding u r complaint. How to resolve my problem. I'm saying already i'm useing 4gbram mobile. How to choose same ram and tom. It's very big mistake your showroom salesman. I want 6gb ram mobile...
Complaint comments  Read comments Complaint category Business & Finances

Lot Mobiles — money back

 Surisanth on Dec 8, 2018
Yesterday back i buyed nokia6.1 mobile from ur store vijayawada which is completely un satisfied. I just want to return n take my money back... It's doesn't worth the amount i paid.. Please do something.. I need my money back. "my humble request to you sir" please make my request and give justify solution for my problem.. Please sir. I'm just dying like anything. Please make it solve. I just want to return as soon as possible. Please
Thank you......
Complaint comments  Read comments Complaint category Mobile Handsets

Lot Mobiles — honor mobile. which I buyed from your store

 Sai Kishor28 on Dec 2, 2018
3 days back i buyed honor 9lite mobile from ur store, which is completely un satisfied. I just want to return n take my money back... It's doesn't worth the amount i paid.. Please do something.. I need my money back. "my humble request to you sir" please make my request and give justify solution for my problem.. Please sir. I'm just dying like anything. Please make it solve. I just want to return as soon as possible. Please
Thank you....
Complaint comments  Read comments Complaint category Products & Services

Lot Mobiles — cheap quality and fraud [Resolved]

 anonymous76 on Nov 2, 2018
I suggest to not trust lot store, they are really fraud and they fool customer like anything.

I asked for 5d glass for my smart phone, they brought cheap quality tempered glass from outside and argued with me for getting convinced that is 5d glass. After i proved that is not 5d glass, they again brought some low quality glass which is broken while applying to my phone....
Complaint comments  Read comments Complaint category Mobile Handsets

Lot Mobiles — I bought a new mobile but it is not working at all

 saheraSana on Jul 30, 2018
I bought a New Nokia Mobile From Lot store but the mobile is not working Properly I.e..Battery is draining Frequently and when it is kept for charge it is heating up like a hell...I dont understand why this is happening i tried out few steps of Nokia service center but still the problem remianed same and it is working as a Second hand device... when i went back to the Store Regarding this they are not Responding to me properly..Iam very disappointed due to this...
Complaint comments  Read comments Complaint category Electronics & Appliances

Lot Mobiles — lot mobiles-cashback not received [Resolved]

 SankeerthGoud on Jun 27, 2018
My name is sankeerth. There was a advertisement showing cashback of 7000 on hdfc card for iphone on eenadu. I purchased iphone6 on feb12th, 2018 lingampally, hyderabad.
I have not received any cash back till now.
I have been following with them since 4 months but they are saying simply looking into the issue. It is really disappointing with lot mobiles, as i was assured to get this amount at the time of purchase from lotmobiles....
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Lot Mobiles — not giving bill and making fraud

 Harshanotty on Jun 12, 2018
I went to LOT mobiles chandanagar branch in Hyderabad and asked for Samsung Galaxy s9 tempered glass( screen guard).
He said it would cost Rs.1200.
Then I accepted to take it.
After placing the tempered glass on mobile.
I gave 1200 then he said it is of Rs 2000.
I refused to give and he started to shout saying that he told it as 2000.
This went on for few minutes
I don’t want to make any trouble and agreeded to pay Rs.2000
I said the payment method as Paytm
Then he said to pay for his own mobile number .
I again refused...
Complaint comments  Read comments Complaint category Mobile Handsets

Lot Mobiles — samsung mobile insurance claim

 Sudheer Kumar Reddy P on May 22, 2018
I have purchased samsung mobile in the lot mobiles prodatur and i had taken mobile insurance coverage

Submitted the estimation letter and documents to the lot mobiles prodatur and insurance company

No one is lifting the mobile tried to calling [protected]

Lot mobiles is no 1 worst company i had seen sofar

If you are not interested to give insurance please say no...
Complaint comments  Read comments Complaint category Insurance

Lot Mobiles — phone exchange issue

 Chinta Venkat on Apr 26, 2018
Dear team,
My self venkat, i bought a new mobile from lot mobiles chintal ganesha nagar hyderabad
First i asked the lot executive that i need a mobile with an exchange offer i had noticed x play to exchange and they agreed with that, i bought my new mobile vivo y69, all billing was done later they told me that we had no facility like to exchange in the shoreroom we had third party and we will show him if he agree we'll sell him, it's been a week that i bought the mobile till now the mobile wasn't sold, if the lot executive told me at the time of purchase that we had a third party...
Complaint comments  Read comments Complaint category Mobile Handsets

Lot Mobiles — sales guy - ravi prakash - rudeness behaviour [Resolved]

 Sanjay619 on Mar 27, 2018
Hello to whom it may concern,

I am Sanjay, I have shopped in Lingampally - LoT showroom.

I have purchased Mobile charger. while demo by (some other sales guy) he told me that the charger is Best one than the others and it is a 12V charger. But my mobile supports only 5V. I was not aware at that time. so i went for replace that time this guy (Ravi Prakash) involved and talked so rudely.

If i was aware of those why i have shop in LOT. and if that was case LOT mobile has to take responsibility as we cant maintain or buy 10 types of charger and check weather...
Complaint comments  Read comments [2]Complaint category Appliances

Lot Mobiles — vivo y 69 defect set

 Bhasker Banja on Mar 5, 2018
I have purchased v 99 vivo mobile from ur store at kukatpally within a week the sey started hanging i given the set to ur store on.28th feb they told within 48 hours the set will be replaced d till now they r dleppi g on the problem ur executive d vivo promoter is not lifting the csll please solve this on priority basis thank u
B jayaker
[protected]...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Lot Mobiles — too poor response for store calls & customer care [Resolved]

 Prema Swaroop on Feb 11, 2018
I am not recommending to any one lot..
Very poor service and not knowing customer vale at atp, ap.
10.02.17 not respond.
Today (11.02.17) calling from 10:31 am to 12:30pm number is too busy continuous. After 12:56 pm cutoff of my call. I called customer care for support but she is not knowing customer vale.

Thank you,
For waste of my time.....
Complaint comments  Read comments Complaint category Mobile Handsets

Lot Mobiles — offer cheating - blower fan not delivered [Resolved]

 sainath kari on Dec 26, 2017
I purchased vivo v5s from lot mobiles, opp. Vishwanath theater, jntu, hyderabad in september 2017. During purchase the showroom offered me table blower fan. I turned up at the lot showroom after 2 weeks. Till date they are cheating me saying lame excuses. I have called them numrous times, visited showroom many times. Even manager is useless. Hence never trust these people. Don't buy in lot. I will never buy in lot forever....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Lot Mobiles — cash back offer [Resolved]

 rom06 on Dec 14, 2017
I purchased a mobile from lot mobile, begumpet, hyderabad on aug 12, 2017. Inv no s1/bgpt/2285. There was a banner showing cashback of 5% on hdfc card and since my mobile costed around 48k, i was promised a cash back of rs 2000 within a month. Now it is 4 months and i have not received the cash back. I visited the store a couple of times but they said it would come in the next billing cycle and so on. Now i am trying to contact them but they are dodging the matter.

I have been cheated by lot mobile. I am not even sure if hdfc bank was aware that lot was using their name to fool customers...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

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