| Address: Mumbai City, Maharashtra |
REFER THE TRAINLING EMAIL AND EVALUATE THE SERVICE OF Louis Philipe
Dear Kshamika / Shakeer,
I have still not received any documented communication from either of you confirming our discussions. I am trying to contact Shakeer on[protected] but i am simply put on hold with no response.
i have already filed a complaint inwith Indian Consumer Complaints forun http://www.consumercomplaints.in/new_complaint/?fromcompany=LOUIS PHILIPPE
I would like to email this entire chain of emails to your MD's office incase this unresponsive attitude continues.An unresponsive staff can spoil the image of Aditya Birla Group and LP.
Warm Regards
Arzan J Ghadially.
[protected][protected][protected][protected]
From: [protected]@outlook.com
To: kshamika.[protected]@madura.adityabirla.com
CC: [protected]@madura.adityabirla.com
Subject: RE: Customer complaint
Date: Fri, 17 Jan 2014 14:14:47 +0530
Dear Mr Shakeer,
This has reference to your call some time back apologising for the delay in responsding as you claim you were on leave. You have informed me that you have received a feedback from your quality control personnel confirming that my compalint is justified and you will refund the amount by way of gift vouchers.
I would appreciate if i am refunded the amount as i have enquired with LP outlet i would not be allowed to avail any discount scheme on your gift vouchers during a sale / Scheme . If i am refunded the amount i could pick up Trousers during a sale at the discounted / scheme price
If you are not refunding the amount kindly ensure that i am allowed to use these coupons on the net discounted amount during any sale period.
As requested i am once again providing you the address for dispatching the coupons
Arzan J Ghadially.
E 30 Godrej Baug,
Off Napeansea Road,
Munbai 400026
Warm Regards
Arzan J Ghadially.
[protected][protected][protected][protected]
From: [protected]@outlook.com
To: kshamika.[protected]@madura.adityabirla.com
CC: [protected]@madura.adityabirla.com
Subject: RE: Customer complaint
Date: Fri, 17 Jan 2014 13:03:46 +0530
Dear Kshamika,
I would like to escalate the matter to your Country head and am planning to file an apllication with CFBP ( Council for Fair Business Practices)
Kindly provide me name, contact no and emaild id of your superiors. This is absolutely disgusting to note such behaviour from Aditya Birla Group and LP brand which claims a very High standard of efficiency and ethical business standards.
Warm Regards
Arzan J Ghadially.
[protected][protected][protected][protected]
CC: [protected]@madura.adityabirla.com
From: [protected]@outlook.com
Subject: Re: Customer complaint
Date: Thu, 16 Jan 2014 21:20:50 +0530
To: kshamika.[protected]@madura.adityabirla.com
Still no response.
Arzan J Ghadially
Sent from ipad.
On Jan 15, 2014, at 11:38 AM, kshamika.[protected]@madura.adityabirla.com wrote:
Dear Shakeer,
As per your communication the trousers were collected from the customer by the store team and couriered to you. The courier details were also mailed across.
Kindly update what has been the progress on the same.
Regards,
Kshamika
Arzan J Ghadially --- Re: RE: ---
From: "Arzan J Ghadially" <[protected]@outlook.com>
To [protected]@madura.adityabirla.com, kshamika.[protected]@madura.adityabirla.com
Date: Wed, 15 Jan 2014 00:21
Subject Re: RE:
[protected][protected][protected][protected]
Dear Shakeer, Kshamika,
How many more reminders to get a response.
Arzan J Ghadially
Sent from ipad.
On Jan 14, 2014, at 4:22 PM, "Arzan J Ghadially" <[protected]@outlook.com> wrote:
Dear Shakeer,
Reminder
Warm Regards
Arzan J Ghadially.
[protected][protected][protected][protected]
From: [protected]@outlook.com
To: [protected]@madura.adityabirla.com
Subject: RE:
Date: Thu, 9 Jan 2014 19:43:33 +0530
Dear Shakeer,
It is 9 days since the 3 Trosuers were collected from my residence.Not a word from you of acceptance of the same nor a response.
Basic courtesy demands that you atleast acknowledge receipt with a call and give a date by which you will get back.
Warm Regards
ArZan JG
[protected][protected][protected][protected]
Subject: Re: RE:
From: [protected]@outlook.com
Date: Fri, 3 Jan 2014 21:42:22 +0530
To: [protected]@madura.adityabirla.com
Dear shakeer,
The person from your parel showroom has collected the 3 Trousers yesterday.
In the striped one.you will notice that there is a extra lining which I had kept when I got it altered at your showroom and used it after it shrunk.
The material for the trousers is most certainly not worth paying 2000 for a LP brand.
ArZan
Sent from ipad.
On Dec 30, 2013, at 5:39 PM, "ArZan JG" <[protected]@outlook.com> wrote:
Dear Mr Shakeer,
Confirming our discussions ofdate. As already informed it will not be convenient for me to drop it at your LP showroom at Lower Parel since it is out of the way for me which is why i have requested that it be collected from my residence.
The fact is inspite of all stringent quality control tests as mentioned in your email below the product has failed. This product is bought from companys showroom hence there is no possibility of it not being genuine LP brand. The material is neither prewashed before stitching to avoid shrinkage nor is the texture of the material by any standard matching the hight standard of LP, There are no instructions labeled for dyed material to wash seperately and finally one cant use trouser material be used as a inner lining for another trouser. If your quality standards were as high as you have stated, the above should have been taken care of. Rs 6000 is not a small amount for 3 trousers.
Kindly request you to arrange to get the same collected at the earliest or you can arrange with your courier to get it collected.
Warm Regards
ArZan JG
[protected][protected][protected][protected]
To: [protected]@outlook.com
Subject: Re:
From: [protected]@madura.adityabirla.com
Date: Mon, 30 Dec 2013 16:27:07 +0530
Dear Mr. Ar Zan,
We thank you for your email and also sincerely apologize for the inconvenience caused.
This email is follow up of tele conversation regarding your concern with Louis Philippe trouser.
All Louis Philippe products go through a rigorous process of quality checks at various stages of product development and manufacturing. We follow stringent quality control standards to ensure that our customers get the best products in design, materials and craftsmanship. We wish to inform you that we have addressed the issue to department concerned and will certainly get in touch with you at the earliest. We thank you for your patience while we resolve this matter and look forward to your continued patronage. In case you seek assistance or clarifications, please feel free to contact us on[protected]toll free) or email us at [protected]@madura.adityabirla.com.
Sincerely,
Shakeer S,
Customer Dialog Executive,
Madura Fashion & Lifestyle, Plot No. 5B, Regent Gateway, Doddanakundi Village, KIADB Industrial Area, ITPL Road, Bangalore-560048.
Website: www.madurafnl.com
From: A JG <[protected]@outlook.com>
To: "[protected]@madura.adityabirla.com" <[protected]@madura.adityabirla.com>
Date: 27/12/2013 20:49
Subject:
[protected][protected][protected][protected]
Dear Sir / Madam,
I had purchased 3 Trousers from Louis Philippe, Unit # 2, Block # 2, Skyzone Phase 1, Senapati Bapat Marg, Lower Parel, Mumbai around May 2013 I am also a member of the upper crust[protected] and a regular user of the LP products I had purchased 3 trousers in Balck color with 1 in black stipes. I started wearing them from July. In 6 months the Trousers has lost its shine, texture and Shrunk.
There was no instructions labeled that i was supposed to wash it seperately as a result It spoiled my other clothes when washed it because the color was not solid.
Secondly the fabric used is not of a good quality and the color has faded in a couple of washes.
I was surprised to note that the stripped trouser that i purchased, the same material was used as a inside linning in my other 2 Black Trousres ( Photographs attached ) One cannot use Trouser lining material for a Trouser or vice versa. Not expected from a Brand like 'LP' Each Trouser cost 2000 Definately not worth more than Rs 500 for the kind of fabric and stitching quality.One can get better quality for 1/4 the price.
Aditya Birla respresents LP brand and i buy it purely for the Brand value and quality and it has failed in both. This is the 2 nd time i have faced problems on quality.
We pay a premium on a brand like ‘ Louis Philippe’ and expect the company not to cheat customers by using cheap Fabric.
of which the shine and the texture have faded in 6 months.
I would request you to please have the trousers collected from my residence at E 30 Godrej Baug, Off Napeansea Road, Munbai 400026 and i would like your QC to check the material and the fabric quality and incase you feel my complain is genuine you may kindly replace the same. Incase you feel the fabric is up to Brand LP standards I have nothing to add and 'LP'may please keep them with my compliments and no need to return them.
I can be contacted on [protected] incase you need any further clarification.
Warm Regards
ArZan[attachment "DSC_0081.jpg" deleted by customers service/mgarments] [attachment "DSC_0082.jpg" deleted by customers service/mgarments]
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