Lovenwishes — cake and card order delivery

Address: 769042

Order no: lw282822

On the day of delivery (25-apr-2019) at noon an email is received asking for delivery charges as the address is far from main city.
Tried the contact number provided in email to get the details but no one picks the phone, so i provided my number over email to get a call back.
An acknowledgement is received that i will be getting a call back.

After four hours of wait i arrange for another cake to be delivered at my own cost and send an email asking to cancel the order (20:18 pm 25-apr-2019).

Response is received on 26-apr-2019 12:17 pm:

On fri, apr 26, 2019 at 12:17 pm flower order wrote:
Hi,

Thank you for shopping with us.

Your order was delivered successfully yesterday, we sincerely apologize for the inconvenience caused.

Thanks & regards,
Support team

On thu, apr 25, 2019 at 8:18 pm himansu sekar roy wrote:
Hi,

Neither i have received any call nor did i receive any communication so i have made alternate arrangements.

Please cancel order and issue refund for the same.

Thanks!

Sent from my iphone

On 25 apr 2019, at 4:18 pm, flower order wrote:

Sure, will do that.

On thu, apr 25, 2019 at 1:44 pm himansu sekar roy wrote:
Hi,

Tried reaching you but no one is picking up.
Can you please call me on

Sent from my iphone

On 25 apr 2019, at 2:27 pm, flower order wrote:

Dear araya,

Thank you for shopping with us.

This is to inform you that your delivery place is very far from main city, delivery point, outer city location however we can arrange this delivery with some extra charges which you need to pay. You will need to pay rs 200/- extra delivery charges so that your order can be processed.

Please click on the below given link and pay the extra delivery charges.

https://www.lovenwishes.com/extra_charge.htm

We apologize for inconvenience caused to you.

Kindly confirm as soon as possible.

If you need any more assistance feel free to call us at +[protected] or contact our friendly chat support by visiting our site. Alternately you can send an e-mail at [protected]@flower-india.in & we will be more than happy to help you.

Thanks & regards,
Support team
Love n wishes

On tue, apr 23, 2019 at 4:00 pm lovenwishes wrote:
Order details: call us +[protected]:
This is a copy of order booking form. The order confirmation is subjected to successful payment.
Order site url: lovenwishes
Order number: lw282822 order received:[protected]
Product id description qty unit price
Icake7002 1 kg eggless fruit cake
1 rs 1299
Fea006 1 greeting card
1 rs 99
Normal delivery charges : 0
Coupon discount : inr (Indian rupees) 209.7
Total amount : inr (Indian rupees) 1188

Delivery date:[protected]
Delivery type: normal delivery
Occasion: birthday
To: dear daadi
Message: very very happy b'day daadi!!! Nfrom nhiyan (& lovely & himmu)
Sender name: hiya
Instructions:

Customers e-mail id : himansu. S. [protected]@gmail.com

Gst no : 06aaecn5287d1zg