Loyalty Solutions & Research / PayBack.in — Non Retrieval of my unused coupons.

Address: Bangalore

Dear Sir, Sorry for writing you so late. I have an account with your Powai Branch. Account Number 0020XXXX13205

I had encased 8000 points of my PAYBACK points sometime in December 2019. As I remember the vouchers were received immediately and the last date to use was December 2019.

But anyway the Brand Factory shops were closed or probably even now may not be working fully, being in a Mall. I was not able to use the coupons but my PAYBACK points are already debited.

I talked to one of the online Service Agents/ Officers again some 2 3 months ago and I was told to write to ICICI Wealth Management and he said Bank will sort out the matter. But the matter is unresolved. Iam feeling CHEATED.