Loyalty Solutions & Research / PAYBACK.in Complaints & Reviews

I just bought a kurkure pack of 5 rs.in which I should get 18gm.but it is having less quantity in weight....

This is regard to Service Request No. 25800141. I have maild several times. Thre is no proper resolution for the issue. Amount has been deducted from my bank, but not paid to the merchant site(Bharat gas) for the consumer account no [protected]....

Complaint number SR#25532279, received a not working product, i raised a complaint the product was taken back and after 21 days and multiple followups received a used product which was not working again, now they have raised a new complaint number SR#25619026, no responsible answer they just keep saying we will resolve, frustrating, dont trust this company, they are cheating...

Hlw sir my name is anup nath ...
my two paytm fastag recharge is not received ...

Payment id - pay_Jqwhz0SZXxRsFU
RS - 3001.75
Payment method amazon pay
order id - P[protected]
2ND Recharge
payment id - pay_JqmBmX6CuHuqGm
Rs - 501.25
Payment method Amazon pay
Order id - P[protected]...

I have redeemed 4100 point thru payback for purchase of one item. Till date neither the item nor my points have been credited to me. Spoke to customer care several times but they have not resolved the matter. Please help...

My money of Rs 10000 is deducted from my bank account but transaction failed in payback . Money not yet reverted in my bank account . Already complain so much time to customer care,
But getting no solution....

Dear Sir, Sorry for writing you so late. I have an account with your Powai Branch. Account Number 0020XXXX13205

I had encased 8000 points of my PAYBACK points sometime in December 2019. As I remember the vouchers were received immediately and the last date to use was December 2019.

But anyway the Brand Factory shops were closed or probably even now may not be working fully, being in a Mall. I was not able to...

Payment successful but bc not credit...

I have ordered an item ifb microwave oven on saturday and the same is still not showing approved or processed status. Could you please advise reason for the delay. The catalog was showing that it would be delivered in 4 to 5 working days.

I have called your customer care today, and they are telling me that the item will take 30 days to get delivered.

At time of placing order, your app was showing 4-5 business...

Dear team,

This is to inform that i could not redeem my points from payback account through mobikwik however i have entered more than 3 times pin but its not showing my account why i don’t know???
Also is tied up with my register phone number ([protected]) and its not fixing it. First of all it stupid system and it will get elapsed. I think by this way company is getting money from partners and it will not go to customer...

1. I have been asking to merge my two cards since very long, after i have put my request they said it will take two working days to resolve but it's still not resolved and

2. As it has premium call service to call their customer care i have put lot of money to call them since then but they simply just put my call hold and then cut the call

3. If you don't want to provide us simple services n resolution then don't...

On 12th september 2019, i got a call from [protected], saying that the payback reward points has expired and has been redeemed into cash rs.23900. They need a credit card to pay the credit card bill amount redeemed from the points. Roshan (Emp id - 336054), bariya (336049) and mohit dubey (336024). They took all my details and debited 23900 from my credit card. They even provided head office address 4th floor, 909, raheja centre, nariman point....

I dont understand that how can you guys say that my case is resolved and points has been credited without even crediting the points. I have to chase you guys everytime for my points. I don’t know what kind of pathetic people are working in your company. Below is your mail attached.

Dear member,

Greetings from payback.

With reference to your service request number 20246388 for non credit of...

It's been almost 2 weeks since repoted to credit back my missed points.. Provided all information requested however still my points not credited and no response from the support team.
The points earned via amazon purchases redirected from payback url is uncredited even after few months... All relevant requested information and proof are shared in mail to membercare support email which is not addressed....

Service request no. 18279228

I am facing an issue with my payback number [protected]. Points credited from icici bank are not getting reflected in my payback account number.
I have already confirmed with icici representatives and the points are transferred to the payback account number but the payback site is not showing the updated points.
There is some issue at payback site or backend regarding the credit...

Item Code: 24418 Belkin High-Speed HDMI Cable With Ethernet on Redeem Items on Payback website is shown as 05-metre cable on the webpage. Despite ordering the item again the Cable of 01 metre was shipped again.

An incorrect product description amounts to cheating. Escalated the complaint to the floor supervisor again.

Expecting work ethics and honouring of the correct items...

Dear Sir / Madam,
Please find the mail which I have written today against Payback reward & programme company. Please do the needful.

Hi All,
I am really astonished that how come you people are so unprofessional & make mockery of common people.
From last 3 months I am talking & requesting to your team to merge all my accounts of payback to one account but every day you come up with a new story.
Is...

Hi
Please got mail from payback for policy which i did buy on 14th october. Yet waiting for policy number but none are answerable either pay back or icici prudential. Could you please give me suggestions? I have proof of payment for policy from icici prudential and my bank but none is answering. Icici prudential was supposed to generate policy as on 21st october but when i call customer service they can't trace application although...

Me and my family members were transacting through mobikwik with our payback nos. Regd. At mobikwik site which meant whenever a transaction was done points would be credited automatically but payback hardly credited only negligible points and unnecessarily emphasises that complaint had to be lodged after 60 days and before 90 days of transaction. I don't understand why should one complain if the payback no. Is regd. At mobikwik site-this is...

I could find in most of our known related accounts that payback is no longer loyal to its customers and points which should be automatically credited are hardly credited and no periodical statements are sent to customers even to regd. E mail addresses. For petty benefits nobody has the time to check the points for each and every transaction and why should one do it if he/she enters the payback card no.?
Lots of discrepancies in points...