[Resolved]  Loyalty Solutions & Research / PayBack.in — Points Redeemed even after notifying not to

Address:	Bangalore Urban, Karnataka, 560069
Website:	www.payback.in

This mail might reach the junk mail folder but irrespective of the brand name payback carry, let me highlight a few practices which are happening at your organisation at grass-root level!

1. Yes, my Order[protected] was delivered. Item name Shoppers Stop E-Voucher worth INR 250
Why it was delivered !! Only they will know & offcourse the staff!

2. You can check the trail mail...what Payback is doing these days is sending spam mails asking to click in CLAIM Offer mails & forcefully duping customers to redeem their points..i realised my MISTAKE & immediately wrote a mail, called Customer Care & also raised a Service Request to cancel.

3. Customer Care was so competent that they responded saying that no points have been redeemed to my satisfaction.

4. So what i received now is SURPRISE !! Inspite of doing my part, the order gets delivered, points get redeemed & your so called CUSTOMER Service says ' They cant cancel '' whereas i followed policy, terms & conditions & called Customer care immediately to cancel.

. Can you understand how malpractices are on ????

Well i head the HR unit of a prestigious organisation hence it was important for me to let you know since i am sure your belief i suppose is also ''Customer is king ''

Thanks for hearing me. And may be these bogus points are nothing..yet the company is bringing it's own bad name !!! The number of complaints prove it.

Email below for reference:
----- Forwarded message[protected]
From: Aritra Sarkar
Date: Thu, May 18, 2017 at 7:03 PM
Subject: Re: 'PAYBACK=[protected]' Fwd: Aritra Sarkar Sarkar, claim your voucher now.
To: [protected]@payback.in

Hi,
I just received this mail ?? Can you please check, i have not redeemed any thing. Please refund the points.

ORDER CONFIRMATION

Dear ARITRA SARKAR SARKAR,
Thank you for placing a redemption order with PAYBACK.
Please refer to the below mentioned order Id for any further enquiries.
Order Id:1541376

Item Code Order Item Id Items Name Quantity
1301-[protected] [protected] Shoppers Stop E-Voucher worth INR 250 1
You will also get an email from us providing you the shipment details immediately after shipment.
Thank you for your order with PAYBACK and we certainly hope to see you again soon.
With PAYBACK … Shopping is Rewarding!
With Regards,
PAYBACK Member care

On Wed, May 17, 2017 at 10:24 PM, Membercare PAYBACK wrote:
Dear Member,

Greetings from PAYBACK.

This is in response to your Service Request No. 13512211

We would inform you that as per our records you have not redeemed your PAYBACK points.

Your PAYBACK card number [protected] has 1816 points.

The easiest way to know your point balance is by sending an SMS PBBAL from your linked mobile number to [protected]. You will instantly receive an automated response SMS with your PAYBACK point balance.

Kindly ensure your mobile is linked to your PB account,

Also, you will be able to see your point balance, all your transaction details, Bonus points offers and much more. Simply log in to your PAYBACK account by visiting www.payback.in and enter your PAYBACK Card number or your linked mobile number and PIN.

Please feel free to write back to us, if you need further assistance.

It is always our endeavour to provide you a delightful experience. We thank you for your patronage.

Regards,
Maltesh Radder
Customer Service, PAYBACK

-----Original Message-----
From: Aritra Sarkar ([protected]@gmail.com)
Date: Wednesday, May 17, 2017 05:31 PM
To: [protected]@payback.in ([protected]@payback.in)
Subject: Fwd: Aritra Sarkar Sarkar, claim your voucher now.

Hi,
I have not claimed this offer, in case you have received any order, please cancel the same. Thanks.
I have spoken to customer care as well just now.

Regards
[protected] Forwarded message[protected]
From: Aritra Sarkar
Date: Wed, May 17, 2017 at 5:24 PM
Subject: Fwd: Aritra Sarkar Sarkar, claim your voucher now.
To: [protected]@payback.in

Hi,
I have not claimed this offer, in case you have received any order, please cancel the same. Thanks.
I have spoken to customer care as well just now.

Regards