Loyalty Solutions & Research / PayBack.in — points not being credited for transactions where payback card no. is entered or registered on partner sites

I could find in most of our known related accounts that payback is no longer loyal to its customers and points which should be automatically credited are hardly credited and no periodical statements are sent to customers even to regd. E mail addresses. For petty benefits nobody has the time to check the points for each and every transaction and why should one do it if he/she enters the payback card no.?
Lots of discrepancies in points are showing long and payback wants us to report within 60 days or else we lose. I fail to understand why points are not credited automatically when all details are submitted at the time of transactions at mobikwik, book my show, e bay, mmt, etc.-i had to always follow up with them but where the transactions were huge amounts and i did not find to check i lost-i fail to understand the reason when i had done all that was required. If they cannot provide points automatically they should close down instead of demanding from customers.
Even the offers at partner site differ from theirs and people working for payback are not willing to submit pdf statements if customer requires.