Loyalty Solutions & Research / PayBack.in — zivame points not credited

I dont understand that how can you guys say that my case is resolved and points has been credited without even crediting the points. I have to chase you guys everytime for my points. I don’t know what kind of pathetic people are working in your company. Below is your mail attached.

Dear member,

Greetings from payback.

With reference to your service request number 20246388 for non credit of payback points for transaction done at zivame.com, we would like to confirm that eligible payback points have been credited to your payback account. This complaint stands resolved now.

Your feedback is valuable to us. Please share your feedback by clicking on the below link.
https://survey.payback.in/web-bot/596f195f4f0e[protected]c1?srb_1=20246388

Please feel free to write back to us, if you need further assistance.
It is always our endeavor to provide you a delightful experience. We thank you for your patronage.

Regards,
Customer service, payback

You may also visit our "contact us" page on our website for any other queries.
You can check your point balance by sending sms pbbal to [protected] from your registered mobile number (National sms charges apply)