LT Online Store — apc back-ups 600, 230v without auto shutdown software product not delivered

Address:

Gr.17, Podar Chamber, Store Lane, Near RBI Bank, Fort, Mumbai 400001

Hi,
We ordered apc back-ups 600, 230v without auto shutdown software product on may 6th 2020 with prepaid option. We received an email stating the status of your order #20-21-2#5#3 has been changed. Beyond that there is no communication. We have been trying to call customer care and have written multiple emails on this topic to lt online but no response.

We are expecting the company to provide a refund if the product is out of stock, keeping the customers in dark not answering the calls and not responding to emails is not the way.