| Address: | Gr.17, Podar Chamber, Store Lane, Near RBI Bank, Fort, Mumbai 400001 |
I have ordered the Logitech B525 HD Webcam for a total of Rs. 3079.80 inclusive of bluedart shipping from LT Online Store available at the URL https://ltonlinestore.com/ on May 23 2020, thats over 9 months ago from now. Upon, not receiving the order, I repeatedly called the numbers available on the ecommerce site for customer care, but all my calls went unanswered.
Finally, on September 10, 2020, after a period of 3 months and 2 weeks, I received an email from LT Online Store, that the status of order has been changed and the amount has been refunded. When I checked my account, I could not find any refund, so I emailed back on January 29, 2021 to LT Online Store asking for the reference number of the refund transaction and date of transaction.
Since, no refund was ever made, I was told that they have sent me some coupon of the initial order amount.
To my dismay, NO coupon whatsoever was ever sent to me, I raised the concern again with LT Online Store over email and this time around I was told to wait till the evening of January 29, 2021.
To the date i.e February 27, 2021, I have not received any REFUND nor the COUPON in lieu of the order placed. LT Online Store has stopped responding to my emails requesting the refund. This is outright FRAUD, to make things worse they are still operating and are a risk to gullible customers.
I am hereby attaching the email communication screen-shots for your reference.
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