LT Online Store — Non refund of Rs 850.78 paid by my bank without completing the order

Address:

LT on line store, 17 Podar Chamber, Near RBI bank, Fort, Mumbai 400001 Ph 02266315555

I started an order with LT ONLINE STORE on[protected] for an HP Ink catridge 802. The order could not be completed and was aborted due to some connectivity problem. But the bank paid Rs850.78 to the company the transaction no beingINB/[protected]/PAYU.IN. I again started to make a fresh order which again was aborted due to connectivity problem. But the bank had pade Rs850.78 vide transaction ref INB/[protected]/PAYU.IN. Order no was not generated for both these transactions. M/s Lt online refunded the second payment ref[protected] on 23 June 2021. But the first payment is yet to be refunded despite various correspondence with them.. They have not replied to any of my e mails and I find it very difficult, almost impossible to contact them over phone. On 30 July I could manage to talk to their staff Ms Anshu who promised to reply to my email in 24 hrs (not refund). So far I have not got a reply.Please help me resolve this issue by arranging a refund of Rs850.78.
Jacob Kuruviila, Kochi.