Lucknow University — I didn't get the refund back

Address:

Uttar Pradesh Lucknow army cantt Hudson line qrt. No. 99/5, Lucknow, Uttar Pradesh, 226002

I'm nivedita singh, i gave the entrance exam for lucknow university, but i didn't have name in that seat allotment list. But i have give the 3000 amount as per the instructions, and it was written it's refundable but i didn't get it yet,
I hope the responsible authority will give attention to my problem and solve it
My email id is [protected]@gmail.com
My phone no. Is [protected]