Lulu And Sky — my money doesn't refund

Address:

Kolkata, West Bengal, 700092

I ordered a pair of shoes that was big for me so i returned it.
I called to lulu& sky to inform that i will returned that shoes for sizing problem and they told me that your size will be available or not that they don’t know, so i placed second order of same product in my sized in case on dilevery.
After that they send me my second order and i paid it again and i called them that you canceled my first order and refund my money in lulu and sky wallet but till now they don’t refund my money 1417 rs
They send me same product again and again and returned it because i already paid second time and got my product then why i am taking it again.
After that i called them many times for my refund but i don’t get back my money till now.
I don’t understand why you are harassing your customers, if this types you will handle the situation we will not go long.
I spoken with many of your employees but mr. Vivek is handing it but i don’t get my money back till now.
Every time they told me that mem we will shoutout the matter and we will refund your money but there is no response.
They didn’t call me and they don’t refund my money.
My returned order no. Is ls/18-19/00035040