Lulu And Sky — refund of 2 products has been denied on unethical grounds

I komal bansal from ranchi has been denied refund of 2 products with order number 00102711. Total refund amount is 2430 approx. They are giving an excuse that perfume smell is dere in the top n the trousers r without belt. There is no such perfume smell in that product. I highly tried that product for 2 minutes it was too big. And dint even know that the trousers were supposed to b delivered with belt then how am i supposed to inform them within 24 hrs. They are so disgusting that i can't expresss here. If they don't refund my money i will raise a police complaint against them as they harass customers over call.