Luminous Power Technologies — battery warranty

Address:

287-F Mohini Bhawan , Main Road Sarwal Colony Opp- Christian Grave Yard , Jammu ( J&K), 182122

I have purchased one luminious battery having its model no - - iltt 24048 12v-180ah vide serial no - - b5f435e1512004 on dated[protected] from modi footwaer, near bus stand ramnagar (J&k)-182122 a few days ago i have got a problem in functioning of battery (Battery heated with very less backup), so on dated 07th of august 2019 i called luminious toll free no[protected] and book complaint regarding above issue vide complaint no - [protected] by which on dated 12/08/2019 mr - amit kumar (Field service engineer) visit the site and found the battery is faulty and said that i shall send this to luminous care jammu-180001 as soon as possible because the battery is under warranty, also, same day i called luminous care jammu at landine no –[protected] and confirmed the same and the responsible person from the service centre said, ” you came tomorrow along with original bill now on dated 13th of august 2019 “. As directed, i went to your authorized service centre of luminous i. E luminous power technology pvt ltd, 287-f mohini bhawan, main road sarwal colony opp - christian grave yard, jammu (J&k) and handed over the battery to the above said service center along with the original bill and received the receipt with promise to give me my battery after necessary repairs or exchange within 7 days. Till date i have not received the exchanged battery but only refusal to pay the battery have been received by e mail