Luminous Power Technologies — Defective inverter & battery

Address:

Sultanpur, Uttar Pradesh, 227816

Dear sir/madam,

I had purchased luminious inverter (Tez smart plus 1075v + battery i.E. Tez 1818) from m/s. Harish enterprises, sultanpur (U.P.) vide invoice no. 1911 dated[protected] with 2 years warranty.

The inverter is giving frequent problem and battery is not giving backup since its installation for which i made following complaints to luminous:-

Complaint no.[protected] dated[protected];
Complaint no.[protected] dated[protected]
Complaint no.[protected] dated[protected]
Complaint no.[protected] dated[protected] not attended
Complaint no.[protected] - only sms come but no one visited the site
Complaint no.[protected] dated[protected]
Complaint no.[protected] dated[protected]
Complaint no.[protected] dated[protected] – not attended
Complaint no.[protected] dated[protected]

After my last complaint when no one visited the site i contacted the dealer who asked me to submit the battery & inverter at their shop for repair and service. I delivered the battery and inverter to dealer at my own cost. The same was returned to us after 10 days of service on[protected] which is giving the same problem again.

Now it is making heavy sound with vibration and indicating overload & low battery. It may be noted that presently it has only 60watt (3x20w cfl) load as no fans are in use. It seems that the unit is defective as the problem have not been rectified by authorised representative of luminous at sultanpur / pratapgarh (U.P.) i.E. Mr. Sheetla prasad, area service incharge (M) [protected], mr. Sushil kumar, service engineer (M) [protected].

We earnestly request to replace the unit with fresh one before the expiry of warranty period as the units are having manufacturing defects as the problem persist from day one - initial commissioning.

I felt that i have been cheated by luminous and its dealer by way of supplying cheap and defective system and have spent lot of time and money. I hope that company will do needful to satisfy rural customers in this emerging market.

Product registration no. [protected].

Thanking you,

Irshad ahmad
Village - mahesua
Post - kenaura
Distt - sultanpur (U.P.)
Phone: [protected]