Luminous Power Technologies — false promises by the online sales team and pathetic service by orders team

Address:	768004
Website:	www.luminouseshop.com

Hi,

I was looking for a inverter for my father's home and on 20th sep 2017, while browsing for the same, i came across https://www.luminouseshop.com. they have a online chat option there with the sales guys. I had a chat there with the guy called grumer (Not sure real name or pseudo name). I inquired with him about the model i thought would be suitable for my usage, https://www.luminouseshop.com/collections/inverter-battery-combo/products/ecovol...⇄ the website says rs 19, 290 (Including trolley).

Here the false promises started:

1. I checked with him if there is any discount on the occasion of dushera, or any other type of discount. He replied saying, if i buy it from online today, he will give me a rs 800 discount on the price. Then i verified if there will be any other charges applied to the location (I gave the pin code 768004)?
He checked and replied there will be no additional charge to the location.
He confirmed, delivery and installation both will be taken care by their team without any additional cost.
Also, the delivery will be done within 2-3 working days. He said mostly by 22nd sep, friday it will be done, or if any delay then definitely by 23rd sep saturday will be done.

So, i thought its a good deal and decided to proceed.

He gave me a code wed800 to enter in the coupon place to avail the discount. Hence i checked out, and to my surprise i see a rs 500 delivery charge added to my bill. I told him (He was on call with me to guide me through the checkout process), that why this rs 500 is added, and he told, its mistake from his part, he checked it wrong and as the delivery area is far from the nearby warehouse, the delivery cost is added. I was bit upset already by this point, but as i was still getting rs 300 discount and wanted to gift my parent, i decided to proceed and placed the order in my father's name mr girindra kumar nayak with full payment (As they don't have cod for items more than rs 10, 000).

I waited 22nd sep full day and heard nothing from luminous orders team. Then decided to reach-out to them on 23rd sep morning and sent an email to "[protected]@luminouseshop.com" as mentioned in the e-receipt. I got a prompt reply saying:
"refer to your below mail, request you to please allow us sometime as we need to connect once with our authorized dealer regarding your delivery status. Kindly wait till 2:00 pm will update you shortly."

Then i waited till 5:30pm and heard nothing from them hence replied back asking for a status. Below was the response for it:
"refer to your above mail, we have confirmed with our authorized dealer regarding your product delivery status. Due to weekend you will receive your product till monday."

Then on 25th i called their cc number[protected] mentioned in the e-receipt to acclerate the process, rather than email. They gave me the authorized dealer's number and asked to call him and check the status. I called the dealer mr pradeep shukla and he put me in conference with the local dealer mr amiya prusty, where mr amiya confirmed in the conference call than with in 1 hour the delivery will be done. (It was around 11:30am). Then the contacting back and forth continued every 1-2 hours. I called the dealers and even emailed the luminous team atleast a dozen times and finally the delivery arrived around 6:45pm.

But they only delivered and left and told installation team is different and they will come later (Don't know when). Also i noticed the delivered ups looks different compared to what i had ordered in the website (Attached is the pics of both). I emailed back to [protected]@luminousindia.com as well as [protected]@luminouseshop.com, mentioned both the points of when the installation will be done and why the model looks different. To this mr umang from [protected]@luminousindia.com responded below:
"hello mr. Nayak,

I had checked your order details + delivery snapshot from your end, its same & correct as both product (Hups) is same as mentioned, kindly check.

2ndly, our local partner is only entitle for delivering the product, we are not promising for installation, if you want same, you have to arrange on your own or it will be chargeable as per local electrician.

Pradeep /disha – plz check & resolve the client’s issue on priority & update on same mail."

To this point i was already fed up with the service from a reputed company like luminous and replied back with the below along with the same snapshots attached here:

"hi,

This is not what the pre sales guy grumer had mentioned while selling the product. He had told i won't have to pay anything extra for the installation and the amount that i'm paying covers all. Now you are saying a different story all together. Please inform your sales team not to do such false promises to sell product. I would not have selected luminous if knew i have to go through all this hussle.

Also regarding the product how do you say both are same? Please compare the display section of the ups i sent in the image with the one being displayed in your website in the link i sent. Does both look same to you?"

Finally i had to pay rs 1, 000 here and get it installed (The ups they have given me and not what i had ordered)

Since then they have not responded to it and hence i had to come to consumer complaints forum to seek justice, as its a clear case of fraud and ignorance from both the orders and sales team of luminous eshop.

Please do the needful so that other people don't get cheated by such online frauds.

Regards,
Debasish nayak
+91 [protected]