Luminous Power Technologies — fan not working properly

Address:

C-56, Mayapuri Industrial Area Phase-II, Mayapuri, New Delhi -110064, New Delhi, Delhi, 700042

We purchased a 18 inch Luminous stand Fan on 2 August 2019. Recently we noticed that it is swinging and we lodged a complaint on 18 August 2019 through their Customer Care help line no.[protected] and our complaint number was registered as [protected] . A person visited and found a fault and assured that it would be rectified by replacing a part. However, no action has been taken till date in spite of several reminder calls to their customer care number. Whenever we called we are told that they are accelerating the issue but no action is taken. I found that luminous customer care is worst. Please help us to rectify this fan at the earliest.