Luminous Power Technologies — issue not resolved, battery under warranty not replaced

Address:

House # 111, Ward # 11, Mohalla Lal Khania

Complaint was raised on 18th jun for inverter batteries not providing backup, was under warranty, purchased date 22 dec 2018. Batteries were sent for testing by luminious service team and was confirmed that both batteries to be replaced. Now the service team is saying that we need one earlier and one post bill from the dealer as batteries were produced in 2016 and sold in 2018.
Dealer is not able to provide bill and said that it is not a standard practice, luminious has to replace, servvice team is adamant to close the complaint as the batteries replacement warranty ended on 22nd jun 2020 and new complaint if raised would be under current date