Luminous — repeated failures of the inverter & hopeless service

Address:574325

Dear all

The Inverter i purchased was 850Va-Ecovolt. The first year it was alright. In the 2nd year; started repeated complaints. On 30th May-18; I had registered a complaint through IVR whereas till 16th June 2018 no one turned up to repair the system. I had tried all methods of follow up. But no use. Finally on 16th June the technician called and asked me to bring the inverter to the nearest city and it was given to an electronic shop. The next Day it was repaired. After one week o[censored]se again the same issue is recurred. Again i have registered a complaint and till today no one has turned up to repair the system. What kind of a company is this Luminous? Hence I request users not to purchase Luminous inverter.
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Worst management show by company.
Hope Sachin Tendulkar will stop advertising for this company!
I did book 2 batteries online on 10th July, after seeing the advertisement. Little I knew the master stroke played by the company!
Till 26th morning I was not able to trace my order.
Since 12th of July, Me, my wife must have made 90-100 calls to the company.
People from the call center people are the most unreasonable, arrogant and insensitive. You become helpless in from of them.
I lost my mind, blasted a girl at the center, she lost the battle and gave me a number who is the supplier for Maharashtra. Yesterday when I spoke to him he said that he does not have my order but said that He will talk to the company and get me the batteries.
Finally he sent me the batteries, advising all readers not to order online at Luminous. Worst company!

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