Luxehues — no delivery / no response - breach of trust

Address:	Gurgaon, Haryana, 122018
Website:	luxehues.com

Order no. Lx[protected] dated 26jul2017
Luxehues code: lx[protected]
Product details: bangalore refinery
Bangalore refinery-10gm 999 purity-24kt gold bar (Br02)

The delivery was promised within 8-14 business days. I had booked this order to gift it to my son on 19aug2017 (His bithday) which is now past - purpose is defeated.

Multiple status update inquiries on their customer care number [protected] have drawn a blank, they keep saying that they will revert by the end of the day but there is no update.

I have also written multiple emails to their mail id [protected]@luxehues.com, apart from the automatic response that they will revert within 24 hours, i have not received any response.

Feeling hapless on lack of responsiveness from luxehues.

The very essence of online shopping is based on trust especially when money has been paid upfront, luxehues has broken this trust.

Will be constrained to take legal measures in case luxehues do not respond within 24-48 hours followed by delivery or refund of my money without any further delay.

Sanjiv gupta
[protected]