LuxeHues Customer Care
LuxeHues
Customer satisfaction rating: 0%
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COMPLAINTS

LuxeHues Customer Care

LuxeHues

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Address
Curations Boutique Private Limited
Ground Floor, The Gallery on MG Mall, Mehrauli Gurgaon Road

New Delhi
New Delhi District
Delhi
India - 110030
Landmarks:Near Sultanpur Metro Station

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
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Complaints
19
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Oops! We're trying to establish a communication with the LuxeHues, but apparently they're not interested in resolving complaints

Working hours
Mon09:30 am - 06:00 pm
Tue09:30 am - 06:00 pm
Wed09:30 am - 06:00 pm
Thu09:30 am - 06:00 pm
Fri09:30 am - 06:00 pm
Sat09:30 am - 06:00 pm
SunClosed

LuxeHues Complaints & Reviews

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Luxehues.com — order placed 6 months back.

 bhushank86 on Jun 14, 2018
I had placed the order in january and have not still received the goods. Vinay, from curations has confirmed the takeover of the company by curations and hence they will process the order and its curations's liability. Last we spoke was that he will send the legal document and process the order, this was on 11/05/2018. Since then i have been trying to speak to him but just refuses to answer to my calls. Very poor response....
Complaint comments  Read comments Complaint category Jewelry & Watches

Luxehues.com — placed order 2 months back. still neither delivered nor refunded

 Beena Jaganath on Jun 6, 2018
Hello guys, these people are fraud, i had ordered a ferrari brand watch later i received a mail saying stock is over for that watch i choose and told me for alternative and asked me extra money. When i requested for cancel i have been waiting for refund for past 2 months. I have been dropping mail and calling customer care there is no respond nor professionalism to write back....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Luxehues.com — placed order 4 months back. still neither delivered nor refunded

 Akshay Mendole on May 10, 2018
I placed 2 orders (Lx[protected], lx[protected]) in january. I have been constantly following up with them. Every time, they end up giving a new excuse. They are neither delivering nor cancelling my orders.
The first follow was done 20 days after i placed the orders. They told me there is some problem with the supply chain and asked me to wait for 10 days more. I waited for 20 more days. Next time i contacted them, they started with a new excuse. They said luxehues.com is getting acquired by a new company and till all the formalities are completed, i will have to wait....
Complaint comments  Read comments Complaint category Online Shopping

Luxehues.com — luxehues - very late delivery of products, 2+ months and counting

 rajatkumar87 on Feb 16, 2018
I have placed an order on luxehues.com on 11-dec-2017. I have still not received the product. I have called their customer care numerous times to ask about it. I have sent emails every week to ask for the product dispatch. Everytime they have asked for 3-4 days more. This is happening for last 1.5 months. I have asked to refund the money, they are not even refunding the money paid.
My order details:
Order id: lx[protected]...
Complaint comments  Read comments Complaint category Online Shopping

Luxehues.com — not accepting return smk helmet

 Tej423 on Jan 17, 2018
Hi,
I dont know why i took this helmet from this site but. I have clearly mentioned that my brother's birthday is on 15th jan hence i wanted the helmet to reach on time.
I got it on 12th.
But it is obvious that we open it on birthday ie (15th)
I see the helmet is too huge and still does not even fit my brothers head.
And i wanted to return it. I mailed immediately in the night.
But they wont accept return.
I dont care about their policies which they show me because they are totally dumb policies.
Now the product does not fit.
And...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Luxehues.com — waiting endlessly for execution of order no lx17100103863

 mohitgoyal1971 on Dec 2, 2017
Dear sir,
I have placed/paid for an order on 17/10/17 with a commitment of 8-10 days delivery, but since than they have been fooling us by same this week.. Next week and so on.
I call them, they say we are on the job, but these shameless people don't do anything. Yesterday i was trying to reach them, but now they have stopped answering the phones even.
Kindly assist us....
Complaint comments  Read comments Complaint category Jewelry & Watches

Luxehues.com — waiting for orders even after 2 months, not responding to mail and calls

 prakacha on Oct 23, 2017
These are the order ids, i am waiting for delivery since august 2017:
Lx[protected]
Lx[protected]
Lx[protected]
Lx[protected]
They are not replying to mails and phone calls.
Have sent almost 10 reminders till now.
I am still waiting for update while your customer care number is also not reachable.
I was promised 1 month back after 1month of waiting that item will be dispatched within next 48 hours.
Company is trying to make fool out of customers, they never respond to email or phone calls. If phone calls attended by mistake, they will...
Complaint comments  Read comments Complaint category Jewelry & Watches

Luxehues — no delivery or refund of money

 ankitkb on Oct 17, 2017
I placed an order on aug 25 on luxehues. Order no lx[protected]. I was supposed to be shipped in 3 to 4 business days.
I has not been shipped in the last 2 months. Every time i call, i am told it will be shipped tomorrow. The customer care people dont send any emails to establish progress of the order.
Now the calls are going on voicemail. The website has no option to cancel the order and get the money back.
There is zero accountability and this is a fraud website that should be shut down...
Complaint comments  Read comments Complaint category Online Shopping

Luxehues — shoes

 madhdesai on Sep 30, 2017
I bought a pair of shoes size 6". The fitting was not found proper and immediately a mail was sent to you

I am very surprised that this item cannot replace or refund due to big in my feet.
In my life history no one online shopping business denied to accept the matter.
Every time i call on +[protected]. It is always on answering machine.
No one call me after putting no. Of message.

Company reply

On fri, 9/29/17, care wrote:

Subject: re: return request - lx[protected]
To:"madhukar desai"
Date:...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Luxehues — no delivery / no response - breach of trust

 SanjivvGuptaa on Aug 21, 2017
Order no. Lx[protected] dated 26jul2017
Luxehues code: lx[protected]
Product details: bangalore refinery
Bangalore refinery-10gm 999 purity-24kt gold bar (Br02)

The delivery was promised within 8-14 business days. I had booked this order to gift it to my son on 19aug2017 (His bithday) which is now past - purpose is defeated.

Multiple status update inquiries on their customer care number [protected] have drawn a blank, they keep saying that they will revert by the end of the day but there is no update.

I have also written multiple...
Complaint comments  Read comments Complaint category Products & Services

Luxehues — silver bar online shopping

 Astroimran on Aug 12, 2017
Hello, to whom ever it may concern, i have ordered silver bar10g by bangalore refinery on 27/07/2017 with billing name imran razvi and paid it through my sbi debit card, i received sms on order confirmation with estimated delivery date of 12/07/2017, sms says they will further update on product dispatch, but its been more than 15days already and i have no information on silver bar delivery, i'm pasting below the sms from luxehues.com, please can somebody do something about it i felt left with a cold shoulder the company has the cash on delivery option, i called them once only to know they have not...
Complaint comments  Read comments Complaint category Online Shopping

Luxehues.com — unethical behaviour

 Praveen Pareek on Jul 18, 2017
I bought a pair of sports shoes "adidas" size 10. The fitting was not found proper and immediately a mail was sent to luxehues. It has been almost 30 days and in spite of my several mails and letters to their directors there is no response at all. I feel cheated and duped by this new on line shopping portal.

They very specifically mention on their web site - "please email us the picture on care@luxehues.com so that our qc team can validate the request. Once confirmed, we will arrange for the items to be picked up and dispatch the correct specifications".

I will never...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Luxehues — Hidesign Bag

 Megha M Kumar on Jul 3, 2017
Very Bad Experience with Luxehues. Kindly do not purchase anything from this website.
The staffs are not at all co operative.
I had purchased a hidesign bag for my friend. She had the similar bag. So wanted to get an exchange. They said if you dont like a bag there is no exchange. Exchange is only for damaged product. WTH!!

I really doubt if the bag is the original one again. DO NOT PURCHASE ANYTHING FROM HERE...
Complaint comments  Read comments Complaint category Online Shopping

Luxehues — Purchase of swiss military belt

 Kanti Gandhi on Jun 29, 2017
I have purchased one swiss militry belt as per description the width should be 3.175cm however belts supplied is having width is 2.750 only i have pointed out the same to mr hari customer care he has asked me to wait for 24 hours and will intimate me the action after discussions with brand partner, after that i am regularly making calls but no results they are neither replacing nor arranging reverse pick and brand partnerswiss militry has also told them that they have standard size and how this happened not known to them
it seems luxhues are supplying fake items or sub standard items for...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Luxehues.com — Hush puppies men's carlos - mid cut boots brown

 singh arsh on Jun 27, 2017
I placed order for hush puppies mid cut boots color brown, i kept a track by calling call center and they kept on saying they are procuring the material from brand store.

After ten days waiting for the shipment to arrive, got a mail saying the product is not available and i have to choose something of the same price.

And now nobody i responding over mails and phone calls...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Luxehues.com — Late shipment, shipped different model shoe

 ns_rajan on May 30, 2017
Ordered Nike Running Shoes, they delivered Nike Downshifter 6. Now they claim this is also a good quality shoe.
They did not honor the delivery schedule.
Had to send 3-4 reminders and after that only they shipped - no apologies, nothing.
Tried to call them for a return and refund - today all their phones are dead. Not replying to email also. Sounds like a scam site....
Complaint comments  Read comments [1]Complaint category Sports & Recreation

Luxehues.com — Pathetic shopping experience on luxehues.com

 nsingla on May 20, 2017
I still regret the day i chose to shop from this website name luxehues.com i bought two pieces of cross classic century medalist ballpoint pen-3302 (Suitable for engraving) (https://www.luxehues.com/Cross/CrossClassicCenturyMedalistBallpointPen-3302(Sui... on 5th may 2017 along with a hairdryer for the total amount of rs. 4170 (Order no. Lx[protected]).
I bought the pens only due to their suitability for engravement as i want to gift them to somebody with customised name engraved. So, i wrote to their customer care email address (Care@luxehues.com) on the same day i. E. 5th...
Complaint comments  Read comments [1]Complaint category Online Shopping

Luxehues.com — Order not shipped nor cancelled

 skycoolster on May 7, 2017
I had ordered apple nike+ which costed 33155 rupees. And the website claimed to deliver it by 7 days and now its been more than 10 days and no intimation about shipment yet. I even called customer care to cancel my order as there is no cancellation policy on the website. Till today nor the product is shipped nor its cancelled. Worst customer service

Order id : LXOD66837...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Luxehues.com — Purchased item hasn't shipped after 50 days

 Robin kumar landanson on Apr 10, 2017
Hi
I'd purchased a Sony mdr xd150 headphone from www.luxehues.com on 24th february 2017, (order number LXOD56837 ) worth Rs.1500.
I haven't received my ordered item after 50 days. Contacted more than 50 times to their customer service department. But not received a genuine reply. Every time they're saying today will be shipped my item, but it's never happened. Finally I canceled my order THROUGH customer care dept, but again they're cheating, and asking excuses. This site has no cancellation procedure, hence I this its spam site. So please don't purchase...
Complaint comments  Read comments [3]Complaint category Electronics & Appliances

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