Madhya Gujarat Vij Company [Mgvcl] — Misbehaviour towards consumer and not resolving issue

I dinesh babu bachina residing at 22 chaitanya vihar society near alkapuri society anand has lodged a complaint twice on 10022021 on toll free number[protected] regarding no electric supply to my house at 7:00pm and 8:00 pm respectively
And i was told that it will be resolved on next working day i.e 11022021 morning as there is no concerned person is available at night on next day i.e[protected] no person come to resolve the issue when i retuned to my home after completing my office work at 6:00 pm i noticed that electric supply was not restored. The same has been communicated to customer toll free number and they told me that mgvcl People contacted Me on my registered mobile but no response received from my end so they have Left the complaint unresolved. So i went to mgvcl office located at grid junction in anand to know the exact problem. The counter person told me that due to no response from my end on phone they left the problem as it is.i asked them to let me know the call time and number from which they have rang me the person couldn’t reply. When i asked him to provide complaint details in written they refused abruptly and told me that one answer for every question asked After words
I e 7 ‘o clock next day
With utmost respect and rude behaviour by mr ajit asst electrician. For resolving issue i have contacted private person and they charged me 500 rs/- for fixing the issue and told me that the wire which is connecting my house hold to power supply pole
Due to negligence of mgvcl people i had to pay to private person for fixing issue which could have been solved by mgvcl people if they have act professionally die their mistake i lost my money and valuable time. So i request you to kindly in the matter and compensate my money back and reason for misbehaving with consumers by staff

Dineah babu bachina
[protected]
[protected]@gmail.com
Consumer number [protected]