Madhya Gujarat Vij Company [Mgvcl] — Power supply not given in new project

Dear sir,
I have purchase my new home, in devesh icon, atladra, nr.Celebrity luxuria. As I have given possession of my flat and builder also told that he has submitted meter related charges and document to GEB long ago, and I have information that contractor also alotted to that area before 2 month ago. But work related to power supply not start, the contractor and builder both not giving satisfying answer, as a customer I need help from GEB, Plz let me know, what is actual problem as we residents are stuck in between Pending GEB work and builder.