| Address: 8th floor, B-wing, kanskia wallstreet, chakala, andheri east, mumbai, maharashtra, 400093 |
I am writing to register a formal complaint against Magicbricks.com, a property listing website, for their negligence, misrepresentation, and failure to deliver the promised services. I am seeking your intervention to address the injustices I have faced as a customer, and I am relying on the Indian Consumer Complaint Forum to provide a fair resolution.
My complaint revolves around the services I availed from Magicbricks.com for listing my property. I engaged with their platform with the hope of attracting potential tenants and completing a seamless listing process. I provided accurate and comprehensive details about the property, including descriptions, high-quality images, and the desired rental price. Additionally, I invested in a premium listing and a Digital Marketing package, expecting enhanced visibility and quicker tenant acquisition.
However, my experience with Magicbricks.com has been overwhelmingly disappointing. Despite following their guidelines diligently and investing considerable time and effort into optimizing my listing, I have not received the services that were promised. The lack of interest in my property listing raises serious concerns about the authenticity of Magicbricks.com's claims and the effectiveness of their platform.
What compounds my frustration is the continuous mismanagement and the need for me to consistently initiate communication to avail the services I paid for. This lack of proactive assistance and the necessity to repeatedly follow up on services that were part of the package showcases a lack of professionalism on Magicbricks.com's part.
My grievances reached a breaking point when I decided to cancel my property listing due to the cumulative dissatisfaction with Magicbricks.com's services. When I approached their customer support team for a refund, I was informed that there is no refund policy in place, leaving me feeling cheated and helpless.
Despite raising multiple concerns and tickets with Magicbricks.com's support team, I have received no satisfactory response. This lack of accountability and disregard for customer feedback further exacerbates the frustration I am experiencing.
In light of these issues, I am turning to the Indian Consumer Complaint Forum to seek redress. I implore your intervention to ensure that my complaints are addressed appropriately and that necessary actions are taken against Magicbricks.com for their negligent practices.
I have attached relevant documentation and evidence to support my complaint, including communication records, payment receipts, and details of the services I purchased. I kindly request that you treat this complaint with the utmost seriousness and urgency, as it concerns both the financial losses I have suffered and the emotional distress caused by Magicbricks.com's actions.
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