[Resolved]  MagicBricks — irresponsible behavior and denial of service after collecting the subscription fee

Address:	Ernakulam, Kerala, 683561
Website:	www.magicbricks.co

#MagicBrick'sCheatingTricks

I, Susanth M. Sundaran, here by shares my worst experience with the customer service and unfair practice of Magic bricks website, which claims itself as one of the leading property holding websites.

Considering the abundance of advertisement floating on internet, I decided to opt for the subscription of ₹2605, to list certain properties on the Magic Bricks website as an agent on. I made an enquiry before making the payment. My first experience was bad as the person who gave me a call back as per request was eager to sell me a package of more than ₹10000. When declared my position and asked specifically for the Subscription of ₹2605, the person gave me all the false information, which I corrected by making another call directly to the customer service. As per the customer service executive's assurance I did opted the subscription of ₹2605 on 29th September 2018, but unfortunately while Making the payment the network has sgiwn error and the connection was lost. I did relogin within 10 minutes, but no trace of tge subscription was visible. I did contacted customer service and as per their instruction, send them the bank statement for tge transaction and the payment was confirmed without delay, yet my subscription was not active. I was totally irritated with the experience, so I send an email with the attachments i.e, the voice clip with the misguiding executive and the page showing 'No Subscription is active on my profile', along with my inexperience with Magic Bricks and request to help me accordingly, for which I did received a email saying I missed out 'Locality Info', which I did updated on 1 October 2018. Even after that my subscription didn't get activated. Then the customer service executive asked to give 'Locality Review'. I did that as well and send their support team a screen shot of it's 'pending approval' page.

On 6 October 2018, after getting embarrassed by the uncourteous behaviour of the customer experience officers of Magic Bricks, I asked the assistance of their superior and the person whom I got connected with asked to update the locality again in my profile. I did updated again and send him a screen shot and took his confirmation as well for which he replied my locality info has been activated by will take time to reflect. I did waited with patience. But my subcription was still inactive. After making numerous calls and getting literally embarrassed by customer experience officers whom were teaching me their aite instead of checking flaws from their end, I got connected with the same senior whose I am not mentioning here, but I have all the call recordings. I had lost my patience and asked him, what should I do to get my subscription activated and told him that, your executives are asking me to perform the same procedure again and again for which he apologised and confirmed my details are duly filled but the sibscription is not getting activated due to their system flaw.

The pathetic conclusion of my experience is The loss of money, loss good deals which were supposed happen if it was advertised on time, Loss of precious time which I lost after talking to customer service and their stupid senseless customer handling manner and the embarrassment and insult.

Magic Bricks website and their employees has clearly demonstrated 'How a Customer Service should not perform' and 'How to denie a service and harass the customer to the maximum'.

I do thank you, If you managed to read it full and gone through my experience. Please do share it with all in Face Book, so that this kind of companies, will start repairing their own flaws than making fun of customers aftet deducting the subscription fee.

I am planning to lodge a complaint with consumer court to get compensation for my precious time and denial of service after accepting the fees. Please support..