MagicBricks — Loaded my flat for sale, however, receiving emails/sms for buying own flat

Sir,
I have registered my property with you for sale under id no.23819371, mb no:[protected], on 4th/5th june. Property has been duly refreshed, with featured listing of goldpackage for 4 mnths, by making full payment of rs, 2625/-thru your service providertbs, on 5th june17.
Iwas given feed back ticket no.883284 on 4th june by one mr. Prakash giri from tbs, with an assurance to complete photo shoot of my property in 3days, with a start of listing thru e-mails/sms, for it;s sale.

However, to my dismay i am receiving e-mails/sms to buy my own property[flat], thereby deviating, from the very services, u are required to provide to me. Resultantly, no buyer has turned up sofar. Photo-shut is also not initiated till date.
Pl, therefore look into the matter for this gross deviation, by the concerned, & set right the sale process +photo shoot, per commitment.
Pl, adivce.
Yours,
Pramod deshpande[owner]
13/06/2017