Dear Sir/Madam,
On 05.02.2023 (Sunday), Mr. Chandrashekar has called me from Magicbricks and insisted to take a subscription of Rs. 1299/-. As I was new to Bengaluru and urgency in taking a rented house, I have made the payment on the same day as Magicbricks is a reputed company under Times group I didn't have a second thought.
But the things were not smooth as it was told by Mr. Chandrashekar. There was no call from dedicated customer support team as he told. I requested for their number. When I called, it was answered by a student.
Then I started using web browser, when we click the property, the page will be stuck.
Important:
After that I started using mobile app. This app shows the properties which are rented out. Also, many properties are sharing the same photos.
I have made complaint on 16.02.2023 via email and the ticket id is 2544733.
When I talk to the customer support, the staffs of the Magicbricks insisted me to do what they are supposed to do. The insist me to report them that the properties are rented out. I made the payment to find house not to work for them. Again, I have said these issues to many representatives over telephone and they will send some properties for namesake which doesn't suit my requirements like place(area), BHK etc.
I have requested several times to refund my hard-earned money and time that I wasted on their several platforms during my work hours.
I request you to kindly find a solution for me. Thanks in advance.
Yours faithfully
Adith Ramesh
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