MagicBricks — Refund not initiated

Usha siddique was taking care of my loan reimbursement form magic bricks, before disbursement she asked me to pay 4999rs which is refundable along with processing fees which was been paid by me to bank.Now she responded after so many calls, saying her department is changed, connected me to accounts department over conference call where reetika dropped the call on my face teaching me to talk properly, when i asked to share details of my refund process, it was been mentioned confidential and they are not ready to share set of protocols they follow.This is fraud totally.