MagicBricks — Regarding the movement of household items

Hi, On March 15 th I have paid advance booking for the movement of my house items to new house in magic bricks … At the time they told me Ac assemebly n disammbely will be happen but today when I received the call from the team they told it is not possible and no one is answering the call. I paid advance of 500/- and in quotation they clearly mentioned about the assembly n disammbely of ac also.